Customer Service Representative – Food Ingredients

Job Summary Are you ready to take your customer service and commercial skills to the next level? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers. The role is based in Polanco, Mexico (hybrid role). Be part of a collaborative, dynamic, and results-oriented team where together we can achieve excellence and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference Manage end-to-end order management process, from order entry to delivery Process and maintain customer orders in SAP (order entry, invoicing, credits, returns) Handle purchase orders, credit/debit notes and customer requests Maintain communication with customers, including US stakeholders (written communication) Partner with internal teams (Supply Chain, Logistics, Finance) to ensure timely delivery Monitor order status and proactively resolve issues Use Salesforce and reporting tools to manage customer interactions and track cases Ensure high levels of customer satisfaction through proactive follow-up and issue resolution What Makes You the Right Fit Bachelor’s degree in Business, International Trade or related 2–3 years of experience in Customer Service / Order Management Experience with SAP (order entry, invoicing, credits/debits) Knowledge of Salesforce or CRM systems Intermediate to advanced Excel skills English B2+ (written and spoken) Strong communication skills with international stakeholders Ability to manage multiple priorities in a fast-paced environment How Would You Stand Out? Experience in food ingredients, chemical or pharmaceutical industry Knowledge of order-to-cash or supply chain processes Strong problem-solving and customer-oriented mindset Why Choose Us? Hybrid working model Exposure to global operations and international clients Continuous learning and development opportunities Collaborative and inclusive work environment Participation in process improvement initiatives Competitive compensation package For your awareness, IFF has announced its intention to sell its Food Ingredients Business to CVC Capital Partners. The sale is presently expected to close in the first half of 2027, pending regulatory approvals and other closing conditions. The Food Ingredients business unit will remain a part of IFF until close and, at such time, it will transition to CVC Capital Partners. In applying for this position, you acknowledge your awareness that the position is a part of the Food Ingredients business unit and has been identified to transition to CVC Capital Partners. We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more