Customer Service Representative for a Media Provider in the US (Home Based Part Time)

Client Information The company is a niche media provider specializing in real estate photography, virtual tours, drone imagery, and digital twin technology. Real estate clients make up roughly 70% of the business, with additional work in architecture, construction, and special projects. The company operates with a small in-house team plus overseas freelancers for post-production, and is currently transitioning clients to an online booking system while maintaining high-touch, personalized client support. Job Description • Handle inbound/outbound phone calls with real estate clients (primary focus) and other segments (architecture, construction, special projects). • Update and manage CRM records via Airtable . • Support client requests for post-project adjustments, coordinating with the internal/post-production team as needed. • Communicate with the overseas post-production team (Brazil-based) via WhatsApp . • Manage client communication tickets across multiple platforms . • Identify and support upsell opportunities as familiarity with the business grows. • Use AI tools (e.g., ChatGPT) to assist with communication, prompt-writing, and problem-solving. Must Haves • This role is only open to Filipinos permanently residing in the Philippines • 3+ years of customer service experience • Strong, confident phone communication skills • General knowledge of the real estate industry/market and media production • Proactive, tech-savvy mindset with ability to learn new platforms quickly • Comfortable using Google Drive, email, and WhatsApp • Working familiarity with AI tools (e.g., ChatGPT) for communication and task support Nice to Haves • Experience with Airtable or similar CRM/project management tools • Experience with Stripe invoicing • Interest or background in media, real estate marketing, virtual tours, or related creative/technical fields • Sales or upselling experience (or strong interest in growing into this responsibility) • Ability to independently troubleshoot minor tech issues Home Office Requirements Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam · Stable internet connection of at least 25 Mbps ~ 50 Mbps · Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later · Quiet room with no distractions or background noises · A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted. Connect With Us https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker