Customer Service Representative II, Supply Chain

Location: Dallas, Texas, United States Job ID: R0139721 Date Posted: 2026-07-29 Company Name: HITACHI HIGH-TECH AMERICA, INC. Profession (Job Category): Communications & Corporate Affairs Job Schedule: Full time Remote: No Job Description: POSITION TITLE: Customer Service Representative II, Chain Supply DIV/DEPARTMENT NAME: Semiconductor Equipment Division (SED) REPORTS TO: Manager, Chain Supply POSITION STATUS: Full-Time WORK LOCATION: Dallas, TX (DLS) WORK STYLE DESIGNATION: Hybrid (+50% Onsite) WORK STYLE REQUIREMENT: Onsite - 60% / Remote - 40% FLSA STATUS: Non-Exempt TRAVEL REQUIRED: 0-5% POSITIONS SUPERVISED: None EXPECTED PAY RANGE: $21.51 - $29.58 per hour The pay range is for the position's base salary only. This position may be eligible for other compensation including bonus pay and/or allowances. Candidates will receive additional information during the interview and selection process. POSITION SUMMARY Interacts with customers prior to, during and after sale. Develops and maintains positive customer relations; coordinates with various departments and functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale, post-sale or both. PRIMARY RESPONSIBILITIES Ensure that customer orders are taken properly and scheduled to release company inventory, which includes interface with customers on a daily basis regarding orders, pricing and availability. Responsible for customer accounts from start of order until completion, as well as maintain technical and professional expertise in order to ensure constant communication with customers. Handle all emergency shipments after normal business hours and weekends, including pulling stock and arranging carrier shipment schedule. Generate and maintain accurate records of each contract. Generate and present Sales Reports Handle quoting process from beginning to end Provide necessary support for all Repair/ Warranty Orders Generate invoicing for customers. Maintain records of all transactions dealing with customer orders. Attend and chair several key meetings on a weekly and monthly basis. Assemble Weekly Sales Report for Purchasing Meeting and chair said meeting Conduct on-site customer visits Work closely with all departments to ensure procedures are followed. Write and maintain ISO Procedures for the department. Travel will be required as necessary. Some international travel may be required. Ensure replacement parts are issued to the customer in a timely manner. Be on-call as scheduled. EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS Possess a 4-Year Degree in Marketing, Supply Chain Program, Business Administration, Industrial Distribution or equivalent years of experience. APICS Certification a plus EXPERIENCE AND TRAVEL REQUIREMENTS 3-5 Years experience in Customer Service, Inside Sales/Marketing or Inventory Planning environment or educational equivalent. SKILLS AND ABILITIES REQUIREMENTS & SAFETY REQUIREMENTS Must speak, read and write English. Must be proficient in MS Excel, SAP, and Outlook. Have excellent verbal and written communication skills. Must be able to work independently. Must be able to work within a team environment Able to work the required shift, as determined Must be able for On-call duties – 24/7 Basis for emergency shipments Due to frequent business transactions with Ireland, Israel and Japan, relevant experience or language skills are a definite plus. Must be punctual and dependable. Strong interpersonal and communication skills. Must have basic understanding of Billing / Accounting / releasing invoices Able to prioritize tasks and be flexible tasks. Must meet CSR 2 proficiency of SAP as defined by the SCT Job Skills Matrix Must have, at a minimum, Level 2 proficiency of software as defined by the SCT Job Skills Matrix Must meet the required Customer Service Skills Level as defined by the SCT Job Skills Matrix Must be able to train as needed other Supply Chain Team members Ability to meet the physical demands of being On-call, including but not limited to, 24/7 pager coverage, replying to customer pages in a timely manner without interference, answering pager calls without effecting regular work schedule. Ability to lift up to 50 lb. without accommodations. Ability to hear audible noises. Able to read with or without accommodation. Able to listen with or without accommodation. Equal Opportunity Employer (EOE) Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]