About Xenon arc
At Xenon arc, we’re transforming how producers connect with their customers.
We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.
Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.
Job Summary
To accomplish our goals and serve our clients better, we are looking for individuals eager to develop our next customer sales campaigns, drive revenue, and convert new business opportunities. You will work directly with our clients’ most interesting and demanding customers; helping us better understand their needs, develop product forecast models, and deliver a strong overall customer experience.
Reports to
Customer Service Manager
Essential Job Duties:
- In this role, you will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability
- You will provide solutions to the customer while managing operational needs and collaborating closely with operational partners to meet company objectives
- Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity
- Maintains a thorough knowledge of the businesses' products, businesses, applications, and service offerings
- Coordinates activity at assigned customer accounts, proactively address issues, and implement solutions
- Maintains service levels according to business prioritization
- Strengthens customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Maintains customer records by updating account information.
- Escalating queries and concerns.
- Ensuring that customers are satisfied with products or services.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Basic Qualifications:
- Multilingual - Italian and Spanish
- Strong team player; motivated and extremely customer centric
- Analytical and problem-solving ability
- Strong verbal and written communication skills
- Experience in customer management
Preferred Qualifications:
- Demonstrated ability to work effectively across internal and external organizations
- Experienced in use of customer relationship management (CRM) software
Preferred Level of Experience:
3+ years of work experience in customer service or similar roles
Benefits:
100% employee paid medical coverage, private pension w/ 4% match, death in service, and income protection.
Compensation up to €35,000 per year; compensation for this position will be determined based on the candidate’s experience and skill set.
Location & Commitments:
- Full-time, permanent position
- Report to office in Dublin, Ireland
- Work schedule: 3 days in office, 2 days remote
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Affirmative Action/EEO Statement
It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship.