Customer Service Representative (Medical Device) - Remote

Customer Service Representative (Medical Device) - Remote - Contract

Contract Length: 1 Year

Location: Remote

Required: Must have Medical Device industry experience

Interview Process: Interview Blitz: Thursday, July 30 Time: 9:00 AM EST - 12:00 PM EST

Candidates must be available to interview via Zoom during this time frame.

Pay Rate: $22.00 - $24.00/hour Final rate will be determined based on interview results, skills, and experience.

Schedule Options:

• Sunday - Thursday
• Monday - Friday

Customer Service Representative - Remote

Position Summary

We are seeking an experienced Customer Service Representative with a background in the Medical Device industry to support customers, sales teams, and service operations. The ideal candidate will have strong communication skills, experience working in a regulated healthcare environment, and a passion for delivering exceptional customer service.

Responsibilities

• Provide customer support related to product sales, promotions, installations, and communications.
• Respond to customer inquiries and resolve claims and complaints in a fair, timely, and professional manner.
• Maintain positive customer relationships and ensure a high level of customer satisfaction.
• Educate customers regarding products, services, and company initiatives.
• Support customer outreach and communication programs.
• Assist with gathering and analyzing customer feedback and survey results.
• Contribute to improvement initiatives designed to enhance the customer experience.
• Follow established procedures, policies, and regulatory requirements.
• Accurately document customer interactions and maintain records within company systems.

Qualifications

Required:

• Minimum of 2+ years of customer service experience
• Medical Device industry experience is required
• Strong verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with customer service systems and Microsoft Office applications
• Strong problem-solving and decision-making skills

Additional Information

This position requires knowledge acquired through experience, specialized education, or training. The role follows established procedures and guidelines while allowing employees to exercise judgment in resolving customer issues and supporting business objectives.

Apply today if you have Medical Device customer service experience and are available to interview via Zoom on July 30 from 9:00 AM EST to 12:00 PM EST.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.