Customer Service Representative (Non-Voice)

Key Responsibilities: Respond to customer inquiries promptly and professionally via text, chat, and email. Provide accurate information regarding products, orders, shipping, returns, and general customer concerns. Manage and respond to customer messages on Whatnot and TikTok. Resolve customer issues and escalate complex concerns when necessary. Maintain a positive and professional tone in all written communications. Document customer interactions and update records as needed. Follow company guidelines and service standards to ensure customer satisfaction. Qualifications Previous customer service experience is preferred but not required. Excellent written English communication skills. Strong attention to detail and ability to multitask. Comfortable using social media platforms, particularly Whatnot and TikTok. Basic computer proficiency and ability to navigate multiple applications simultaneously. Strong problem-solving skills and customer-focused mindset. Reliable internet connection and a distraction-free work environment (for remote positions). Preferred Skills: Experience handling chat or email support. Familiarity with e-commerce or social commerce platforms. Ability to work independently with minimal supervision.