Customer Service Representative - Remote

About The Company

Sharecare is a leading digital health company dedicated to transforming the way individuals manage and improve their health. Our innovative virtual health platform consolidates health data and provides personalized insights to help users make informed decisions about their well-being. Serving a diverse range of clients including individuals, healthcare providers, employers, health plans, government agencies, and communities, Sharecare aims to enhance overall health outcomes through data-driven solutions. Our mission is rooted in the belief that collaborative efforts and accessible high-quality care can positively influence health behaviors and outcomes. With a focus on making healthcare more accessible and affordable, Sharecare leverages technology and expertise to support individuals throughout their health journeys. To learn more about our services and impact, visit www.sharecare.com.

About The Role

We are seeking a dedicated and professional Customer Service Representative (CSR) to join our dynamic team. In this role, you will be the frontline representative, providing exceptional support to our members and healthcare providers. Your primary responsibilities will include answering inbound calls, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will utilize our computerized systems to record and track interactions, troubleshoot problems, and promote Sharecare’s programs and services. The ideal candidate will demonstrate excellent communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently. This position offers an opportunity to be part of a growing organization committed to improving health outcomes and making a difference in people's lives through compassionate and professional service.

Qualifications

• High School Diploma or equivalent
• Prior experience in a customer service role preferred
• Excellent communication and interpersonal skills
• Ability to multi-task effectively
• Proficiency in Microsoft Word and Outlook
• Strong computer keyboard skills and internet navigation proficiency
• Ability to work collaboratively within a team environment
• Adaptability to fast-paced and evolving work settings
  
  

Responsibilities

• Answer inbound calls from members and providers promptly and professionally
• Assess caller needs, questions, and concerns to prioritize and address appropriately
• Provide accurate information about Sharecare programs, services, and benefits
• Document interactions and update records accurately using computerized systems
• Troubleshoot issues, analyze problems, and recommend appropriate solutions
• Proactively educate callers on program features and benefits to enhance engagement
• Maintain high standards of customer satisfaction and partner with internal teams as needed
• Escalate complex issues to appropriate departments and follow up to ensure resolution
• Meet or exceed call center performance metrics, attendance, and quality standards
• Develop rapport with callers by adjusting communication style to meet their needs
  
  

Benefits

• Competitive salary and benefits package
• Comprehensive health insurance options
• Paid time off and holiday leave
• Opportunities for professional development and growth
• Collaborative and inclusive work environment
• Flexible work arrangements where applicable
  
  

Equal Opportunity

Sharecare and its subsidiaries are Equal Opportunity Employers. We are committed to fostering an inclusive workplace and do not discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or any other protected class under applicable law. All qualified applicants will receive consideration for employment without regard to these factors.