Customer Service Representative - REMOTE

#boost2025

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our Client

A Community Association Management Company that provides practical and results-driven solutions serving Georgia and South Carolina.

Activities

We are looking for a CSR to be responsible for the following activities:

• Answer incoming phone calls, responding to emails, text messages, and online portal inquiries
• Assist with questions regarding account balances, payments, amenity access, clubhouse reservations, architectural requests, and general community information.
• Accurately document customer interactions, provide professional and courteous customer service, and recognize when issues should be escalated to management.
• Follow ups via email or message
  
  

Work Schedule

Monday to Friday.

Regular: 7:30 to 16:00 CST MX

Daylight saving: 6:30 to 15:00 CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day.

Benefits

Competitive Salary (According to experience).

Law Benefits.

Remote Work and Equipment (Laptop, Monitor, and Headset).

Work Stability.

Major Medical Insurance.

Christmas bonus of 30 days (Aguinaldo).

After The First 3-month Trial Period, We Add

Minor Medical insurance.

Food vouchers (10% of the gross salary).

Restaurant tickets (2,034 MXN pesos).

Saving fund (8% of the gross salary).

Competencies

Customer Oriented Attention to Detail Ability to Adapt Assertive Communication