Customer Service Representative Remote Benefits Consultant

Remote Benefits Representative Company: AO (American Income Division) Location: Virginia Beach, VA 23452 Work Arrangement: 100% Remote (U.S. Residents Only) Build a Career with Flexibility, Growth & Purpose Are you looking for a career where you can help others, work from home, and build long-term professional success? AO is seeking motivated, service-oriented individuals to join our growing team as Remote Benefits Representatives . This opportunity is ideal for professionals who enjoy working with people, building lasting relationships, and providing outstanding customer service in a fully remote environment. Whether you're beginning a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed. No prior insurance experience is required. About AO For more than 70 years , AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we continue to grow while remaining committed to exceptional customer service, professional development, and creating meaningful career opportunities. Our mission is simple: Protect every child and serve all working people. What You'll Do As a Remote Benefits Representative , you'll work directly with clients who have requested information about their benefits and coverage options. Client Service Responsibilities Meet with clients virtually through Zoom and phone appointments Answer questions regarding available benefits and coverage options Explain products, services, and policy information in a clear and professional manner Assist clients with applications, enrollment, and policy updates Provide ongoing customer support and follow-up communication Maintain accurate client records and documentation Relationship Building Develop strong, long-term client relationships Deliver exceptional customer service with every interaction Build trust through professionalism, responsiveness, and integrity Help clients make informed decisions about protecting themselves and their families Professional Development Participate in virtual training and mentorship programs Attend leadership development workshops Learn industry products, systems, and best practices Continue developing communication, leadership, and customer service skills Collaborate with a supportive remote team What We Offer 100% Remote Work Work from anywhere within the United States Flexible scheduling options No commuting Modern virtual work environment Weekly Pay & Performance Bonuses Weekly compensation Performance-based bonuses Leadership incentives Recognition programs Comprehensive Training & Mentorship No prior experience required Structured onboarding Weekly coaching and development Leadership mentoring Ongoing professional growth opportunities Benefits Medical reimbursement program for qualifying representatives Company-supported life insurance Retirement planning opportunities Residual income opportunities through client renewals Union-supported work environment Leadership conferences and incentive travel Qualifications Successful candidates typically demonstrate: Excellent communication and interpersonal skills Strong customer service mindset Positive attitude and willingness to learn Self-motivation and accountability Basic computer proficiency and comfort using Zoom Strong organizational and time-management skills Ability to work independently in a remote environment Professionalism and integrity Helpful Experience (Not Required) Experience in any of the following areas is beneficial: Customer Service Client Relations Healthcare Retail Hospitality Education Sales Administrative Support Call Center Operations Leadership experience is welcomed but not required . We provide comprehensive training and mentorship for motivated individuals. Why Join AO? At AO, we believe careers are built through mentorship, opportunity, and continuous growth. Our culture is centered on: Professional mentorship Leadership development Team collaboration Work-life flexibility Performance-based advancement Helping working families protect their financial future You'll be supported by experienced leaders who are committed to helping you build the skills, confidence, and experience needed to achieve your long-term career goals. Requirements Must be at least 18 years of age Must be legally authorized to work in the United States Must be physically located within the United States Computer or laptop Reliable high-speed internet connection Webcam and microphone capability Quiet, professional workspace Interview Process Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team. All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience. Ready to Get Started? If you're looking for a career where you can work remotely, grow professionally, help working families, and build long-term success, we'd love to hear from you. Apply today and start building a future with flexibility, purpose, and unlimited career potential. Work From Home. Help Families. Grow with AO. 🚀