Customer Service Representative (Remote – EST Time Zone)

Location: Remote (Must be based in the Eastern Time Zone)

Employment Type: Full-time | Initial 3-month contract with the possibility of extension

At REHAU, we are looking for a customer-focused and proactive Customer Service Representative to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about delivering exceptional customer experiences.

As part of our Customer Service team, you will serve as the primary point of contact for external customers while providing operational support to our Sales team. You will play a key role in ensuring customer satisfaction through timely communication, accurate order management, and effective problem resolution.

Key Responsibilities

• Serve as the primary contact for customer inquiries via phone and email.
• Process customer orders, quotes, returns, and other requests accurately and efficiently.
• Coordinate with internal departments to ensure timely order fulfillment and issue resolution.
• Support the Sales team by providing order status updates, customer information, and administrative assistance.
• Build and maintain strong relationships with customers through professional and proactive communication.
• Resolve customer concerns while ensuring a positive customer experience.
• Maintain accurate customer records and documentation within company systems.
• Ensure compliance with company policies and established service standards.
• Contribute to continuous improvement initiatives within the Customer Service function.

Qualifications

• 3–5 years of experience in Customer Service, Sales Support, Order Management, or a related customer-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Highly organized with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical thinking skills.
• Proficiency with Microsoft Office; experience with ERP systems (SAP is a plus).
• Ability to work independently in a remote environment.
• Must be available to work within the Eastern Time Zone (EST).

What We're Looking For

We're looking for someone who is:

• Customer-oriented and service-driven.
• Collaborative and a strong team player.
• Adaptable and comfortable in a dynamic environment.
• Proactive, dependable, and results-oriented.
• Passionate about providing outstanding customer support.

If you're passionate about customer service and enjoy working with both customers and internal teams to deliver outstanding experiences, we'd love to hear from you.

Apply today and become part of REHAU!