Overview
Customer Experience Representative (Spanish Speaking)
Location: Budapest, Hungary | Type: Full-Time, Permanent | Work Model: Hybrid
You will be responsible for perfect
end-to-end
order fulfillment within the order to cash process to deliver customer satisfaction.
Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling.
Responsibilities
What You'll Do
Ensure perfect order fulfillment of orders and resolve issues as required
Work closely with sales management for billing adjustments
Key transactional contact for customers
Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
Update customer master information in SAP
Perform the diversified customer pricing applications in SAP
Process billing related adjustments (e.g. returns, credit/debits)
Document and follow up of internal and external complaints
Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up
Qualifications
Who You Are
College/university degree
Fluent English and Spanish language
SAP knowledge is an advantage
Troubleshooting/problem solving skills
Ability to build relationships
Customer Service experience is an advantage
Good communicatonal skills
Precise, detail-focused
Ability to multitasking
Able to cope with stress
Positive attitude, friendly, empathy
Accountibility and ownership
Follows the rules, but also thinks out of the box and is open for other solutions
What We Offer
Work-life balance:
Hybrid working model with flexible working hours (core hours 9-5) so you can balance your priorities
Competitive compensation:
Attractive salary package with comprehensive Cafeteria benefits and health insurance
Career growth:
Clear development paths with cross-functional and international opportunities, plus language courses to expand your skills
Exceptional workplace:
Modern green office with amenities that make every day enjoyable, including doggy days when you can bring your furry friend
Community & culture:
Regular company events, CSR initiatives and charity activities, and active employee resource groups
Diverse environment:
Work with colleagues from various backgrounds and cultures in an inclusive, supportive atmosphere
Continuous learning:
Ongoing training, development programs, and exposure to end-to-end business processes
About CBS Budapest & Celanese
CBS (Celanese Business Solutions) Budapest is more than a shared service center – we're a strategic partner to Celanese, a global chemistry leader driving innovation that improves everyday life. Join our diverse, welcoming community where your ideas matter, your growth is supported, and your work-life balance is respected. Our exceptional green office and flexible working conditions create an environment where you can thrive professionally while focusing on what matters most to you personally.
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