Customer Contact Services (CCS) is a growing and dynamic contact center dedicated to delivering exceptional telephone answering and customer support services. We take pride in creating a positive, team-oriented workplace where employees are supported, valued, and encouraged to grow. If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you.
We are actively seeking
Spanish/English Bilingual
candidates for this work from home position.
In this role, you will support our automotive division, CTI, which partners with dealerships across the country to improve performance, streamline operations, and increase profitability. Through advanced telecommunications technology, complete inbound call coverage, and targeted outbound campaigns, CTI helps dealerships strengthen customer engagement, optimize appointment scheduling, and drive measurable business results. As a bilingual agent, you'll help CTI serve Spanish-speaking customers with the same high level of service, ensuring no caller is left without support.
*Automotive experience is not required for this role.
Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.
Responsibilities:
Answer incoming calls in a timely manner, in
both English and Spanish
Identify caller's needs for call resolution
Provide customers with product information and automotive services
Set service appointments for automotive dealerships
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving services
Adhering to company scripts and procedures to ensure consistency
Accurately process online reservations
Accurately document call information and interactions
Identify and escalate issues to supervisors
Maintain Quality Assurance standards
Ongoing training for all CCS client programs and accounts
Deliver exceptional customer service to all callers
Other Duties as assigned
Qualifications:
Bilingual fluency in Spanish and English required (verbal and written)
G.E.D. or higher education level
One year of call center or customer service experience
Understanding of basic computer hardware, software, and general systems
Computer navigation & typing skills to manage multiple programs, platforms, and systems
Ability to identify, understand, and protect confidential information
Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction
Excellent written communication and documentation skills in both English and Spanish
Strong verbal communication skills, including a thorough understanding of the content and structure of both the English and Spanish languages, including word meanings, spelling, and grammatical rules
Strong problem-solving skills and attention to detail
Availabilities Needed (CST)
Monday – Friday and every other Saturday
8:00am – 4:30pm
9:30am – 6:00pm
11:00am – 7:30pm
12:30am – 9:00pm
Equipment Requirements
Keyboard - F1 - F12 keys, Page Up/Page Down
Two monitors
Webcam
Ability to connect to internet via an ethernet cord (WIFI not permitted)
Wired USB Headset
Windows 10 or Windows 11
8 gigs of RAM or more (Installed Physical Memory)
Intel i3 or AMD Ryzen 3 CPU or better.
Why Join Us?
A fun, fast-paced, and supportive work environment.
Opportunities for professional growth and advancement.
Comprehensive training to enhance your skills.
The chance to make a direct impact through exceptional service.
Work remotely
Benefits:
Bonus opportunities for performance and outbound projects
Work from home
Medical insurance
Dental and Vision insurance
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Advancement opportunities
Training will be 8:00am – 4:30pm, starting September 21
st
.