Customer Service & Sales Coordinator – Manufacturing & Construction

Job Description Customer Service & Sales Coordinator Manufacturing & Construction Be part of a team where your contribution has a meaningful impact every day. Enjoy a hybrid work model, comprehensive benefits, an RRSP program, paid time off and a collaborative environment that promotes autonomy, initiative and work-life balance. What is in it for you: • Annual salary of $55K-65K. • Permanent full-time position of 40 hours per week. • Schedule from Monday to Friday, 8:00 am to 4:00 pm, with flexibility. • Hybrid work model allowing up to 2 days of remote work per week following the training period. • 2 weeks of vacation per year (4%), in addition to a paid company shutdown during the holiday season, in accordance with company policies. • Up to 32 paid personal hours per year, granted on a prorated basis according to hours worked. • Group insurance after 3 months of service. • RRSP program after 6 months of service. • Work location: Terrasse-Vaudreuil. Profile: You enjoy being at the center of the action, managing multiple priorities at once and keeping things moving in a fast-paced environment. Organized and customer-focused, you ensure effective communication between various stakeholders and help keep requests, orders and priorities progressing smoothly. Recognized for your attention to detail, resourcefulness and solution-oriented approach, you adapt well to changing priorities, coordinate multiple files simultaneously and actively contribute to customer satisfaction through thorough follow-up and proactive support. Responsibilities: • Respond to customer inquiries by phone and email in both French and English. • Follow up on orders and delivery timelines. • Act as a liaison between customers, the sales team and various internal departments. • Support sales representatives in the management and follow-up of customer accounts. • Coordinate information required for production and deliveries. • Maintain and update data across various systems. • Prepare and maintain administrative reports and tracking documents. • Participate in resolving urgent or complex situations to ensure an excellent customer experience. • Contribute to the continuous improvement of processes and work methods. What you need to succeed: Education and Experience • Relevant college diploma or equivalent experience in customer service, coordination or sales support. • Experience in a manufacturing, industrial, logistics, transportation or distribution environment. • Experience or knowledge in the construction, building materials or technical products sector is considered a strong asset. Skills • Proficiency with Microsoft Office Suite, particularly Excel and Outlook. • Bilingual in French and English, both written and spoken, required to respond to customers in both languages. Professional attributes • Strong organizational skills, autonomy and the ability to manage multiple priorities simultaneously. • Excellent judgment and resourcefulness. • Ability to work with a variety of stakeholders and coordinate multiple files in parallel. • Ability to remain calm, professional and solution-focused in a fast-paced environment. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.