Customer Service Specialist

We are seeking a highly organized and detail-oriented Customer Service Specialist to support daily business operations and administrative functions. The ideal candidate is proactive, tech-savvy, and comfortable working in fast-paced environments while ensuring nothing falls through the cracks. Strong organizational skills and project awareness are essential for success in this role.

Key Responsibilities:

• Manage Admin Activities
• Manage and maintain executive calendars, including scheduling meetings, appointments, and deadlines
• Coordinate meetings
• Handle voicemail management and respond or escalate messages as needed
• Assist in coordinating project activities and communications
• Assist with reporting and data tracking
• Guide members 1:1 through live, screen-shared Zoom calls using a custom GPT-based process built for each specific step of their journey — you don't need to be the subject matter expert, since the system holds that expertise; your job is to keep the member on track and moving forward.
• Provide accountability and concierge-level support rather than traditional coaching or teaching
• Tweak systems already created if need be (never creating from scratch)

Qualifications:

• Bachelor in Business Administration, or related field.
• 5+ years of experience in administrative, customer success, account management roles
• Naturally a "people person" — you get energized (not drained) by talking to a wide variety of personalities throughout the day.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Detail‑oriented, process‑driven
• Ability to work independently and handle sensitive information with confidentiality.
• Comfortable with tools (GHL, Zapier, Calendly, WhatsApp, Notion, Google Suite, Claude, Slack, Zoom, Project Management Tools)
• Use Ai Claude (already set up) to do their work easier and faster
• Prior experience in sales, sales enablement, or coaching/training environments is a plus

Benefits

▪ Contractor: $1,300 usd monthly

▪ 100% remote full-time collaboration

▪ Schedule Mon - Fri: 9am – 6pm MST

▪ Friendly and professional team

▪ Opportunities for growth and development.

Required:

• Computer/Laptop with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.

• Internet speed of at least 100MBPS

• Headset with an extended mic that has noise cancellation and a webcam

• Battery back up for computer

• Quiet, dedicated workspace at home

PLEASE SUBMIT YOUR RESUME IN ENGLISH