Customer Service Specialist

Customer Service Specialist

A global consumer brand building its India customer operations

Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)

About the Company

A well-known global consumer brand is building its India customer operations and has partnered with Flexiple to hire. You will support customers of a brand millions already trust, and help set the standard for how they are looked after. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Service Specialist, you will own a queue of customer cases, handle the trickier ones others escalate, and bring consistency and quality to every interaction.

Key Responsibilities

Case Ownership

• Manage and resolve customer cases across channels with high quality
• Handle sensitive or complex queries with empathy and good judgement
• Keep records accurate and follow cases through to resolution

Standards & Improvement

• Maintain tone, accuracy, and consistency against service standards
• Share feedback and recurring themes to improve the customer experience

Ideal Candidate Profile

• 1 to 5 years in customer service or support, ideally with a quality focus
• Excellent written and spoken English with a warm, clear style
• Strong attention to detail and ownership of outcomes
• A reliable remote-work setup and comfort with support tools

Preferred Qualifications

• Experience with a consumer, retail, or e-commerce brand
• Familiarity with helpdesk and CRM tools
• Exposure to quality monitoring or process documentation

What We Offer

• A specialist seat with a global consumer brand's India team
• Remote-friendly, pan-India hiring with long-term placement
• Varied, high-visibility customer work
• One application considered for this and future matched roles

Hiring Process

HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit