Customer Service Specialist

*Agency/Host Management Specialist for Saya in Pakistan

Office Address: Islamabad, Pakistan

Working Time: From Monday-Friday, from 10am to 7pm

From Monday to Thursday - Work from Office

On Friday - Work from Home

Working Language: Urdu & English (Professional)

Job Scope:

1.Develop and maintain strong relationships with agencies in live streaming services.

2.Collaborate with agencies to understand their needs, goals, and budgets.

3.Monitor agency performance and address issues or concerns constructively to maintain high customer satisfaction, loyalty, and performance.

4.Proactively reach out to potential agancies, promote company services, and establish new partnerships to expand the customer base.

Requirements:

1.Proficiency in Urdu & English as working languages, Bengali language proficiency is considered an advantage; with relevant industry work experience is preferred.

2.Detail-oriented with strong service mindset and accountability.

3.Good understanding and communication skills.