Customer Service Specialist for a Construction Industry in the US (Home Based Full Time)

Client Information The Company is a specialized construction business that focuses exclusively on residential and commercial fencing services. It provides high-quality, durable fence installations using industry-standard construction methods and is committed to delivering reliable workmanship, long-lasting results, and excellent customer service to homeowners and businesses throughout its service area. Job Description • Provide friendly and professional customer service via phone, email, and messaging • Respond to customer inquiries regarding fencing services, products, warranties, and scheduling • Escalate complex questions and concerns to the appropriate team members when needed • Manage and update daily schedules for fencing crews and customer projects • Communicate schedule changes, delays, and important updates to customers and internal teams • Monitor crew attendance and address scheduling issues at the start of each workday • Maintain accurate records of customer inquiries, requests, and follow-up actions • Adjust schedules based on project priorities, timelines, and crew availability Must Haves • This role is only open to Filipinos permanently residing in the Philippines • Previous customer service experience • Strong verbal and written English communication skills • Excellent attention to detail and organizational skills • Experience managing schedules, calendars, or appointments • Ability to multitask and adapt to changing priorities • Strong communication skills with the confidence to ask questions and collaborate with the internal team • Professional, patient, and customer-focused approach • Willingness and ability to learn about fencing products, services, and warranties Nice to Haves • Experience working for a fencing, construction, home services, or trade company. • Previous experience scheduling field crews or service appointments. • Familiarity with project management, scheduling, or customer management software. • Experience handling customer concerns and resolving scheduling conflicts. • Basic knowledge of fencing products or construction terminology. Home Office Requirements Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam · Stable internet connection of at least 25 Mbps ~ 50 Mbps · Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later · Quiet room with no distractions or background noises · A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted. Connect With Us https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker