Customer Service Specialist - French Speaker

If you have experience in customer service operations, order management, and SAP, and you are looking to grow in an international and fast-paced environment, this opportunity could be a perfect match.

You will join a well-established international company based in Hospitalet de Llobregat. For confidentiality reasons, the client's name will not be disclosed during the initial stages of the process.

In your day-to-day, you will be responsible for:

- Managing the Order to Cash process for customers.

- Handling customer orders (entry, validation, and follow-up).

- Monitoring product availability and coordinating with Logistics.

- Managing administrative and logistical incidents, ensuring timely resolution.

- Overseeing invoicing processes and credit notes.

- Monitoring collections and ensuring compliance with payment terms.

- Ensuring service quality while building strong and long-lasting customer relationships.

You're the person we're looking for if you have:

- Customer Service (preferably B2B)

- Order Management / Order-to-Cash processes

- Billing / invoicing

- Experience working with SAP (essential or strong plus)

- Native or near-native level of French, plus advanced English

- Strong communication and customer-oriented mindset

- Good analytical skills and attention to detail

- Ability to manage processes and work cross-functionally

- A proactive attitude and problem-solving mindset

Offer:

- Permanent contract.

- Competitive salary, depending on experience.

- Hybrid model: 2 days remote / 3 days in the office.

- Flexible working hours (Mon-Thu flexible start, and short working day on Fridays).

- International environment with structured onboarding and training.

- Meal allowance.

- Gym access.

- Product discounts.