CUSTOMER SERVICE SPECIALIST II

Job Description Job Title: CUSTOMER SERVICE SPECIALIST II Posting Start Date: 5/22/26 At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Description: Job Overview Ensures that customer issues and concerns are answered efficiently and effectively. What your background should look like Bachelor’s degree • Strong analytical skills • Knowledge in management and functions of customer portals • Optimal management of interpersonal relationships • Computer systems (SAP, Microsoft Office and Salesforce) • Excel (high efficiency desired) • Decision making and negotiation skills • Effective communication (Verbal and written) • Problem solving • Sense of urgency and time management • Able to provide solutions to medium complexity • Team player and ability to train others • Flexibility to adapt to changing priorities and business conditions • Ability to work independently Tasks and Responsibilities: • Liaison between customer and TE. • Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems, supports liability determination, with the support of cross functional teams. • Maintains close communication with sales, planning and supply chain teams. • Daily external and internal communication with your counterparts, on the ongoing inquiries. • Managing order portfolio and coordinating with internal stakeholders. • Support the execution of improvement actions based on customer feedback and business requirements. • Demonstrates proactiveness and TE values (Accountability, Teamwork, Innovation, Inclusion and Integrity). • Follows standard work and company’s objectives to assure ECE. • Assists in relevant management roles, to demonstrate leadership as it applies to their responsibilities within the integrated supply chain. • Ensures timely follow up for customers. • Reviews and tracks past due orders. • Follow up on actions to achieve KPIs • Review, follow up and manages customers portals (daily) • Channels customers complaints, requests and claims. • Receives and process transactions by phone, SAP and email from customers. • Investigates and solves customers complaints. • Follow up and ensures shipments on requested dates. • Attend critical meeting with customer and update meeting files. • Works with Engineering and launching team for new products for customers. • Works with Finance to go over A/R and aligns information for disputes or write offs. • Works with Sales and Finance to go over freight chargebacks for disputes or write offs. Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork Job Locations: BLVD INDUSTRIAL NORTE #23 Y BLVD SOLIDARIDAD HERMOSILLO SONORA, Sonora 83118 Mexico Posting City: # Job Country: Mexico Travel Required: Less than 10% Requisition ID: 152114 Workplace Type: Remote External Careers Page: Customer Service