Customer Service Specialist - Provider Enrollment

Posted Tuesday, August 4, 2026 at 4:00 AM Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Enrollment Specialist/Customer Service Representative - Remote Pay Rate: $20.00 per hour Overview: This role supports applicants and enrolled providers for home and community-based waiver services, provides education and resources regarding provider requirements, screens and reviews applications, and requests documents needed to complete applications. This position works closely with the supervisor and customer service representatives supporting enrollment and compliance review scheduling. Duties & Responsibilities: Respond to incoming calls, messages, and email from applicants and providers. The provider relations line is a central contact point for inquiries related to provider enrollment, provider requirements and education, investigations, and compliance review scheduling. Coordinate with the project management team to refer questions not related to HCBS to the appropriate department or team. Commitment to customer service. Enter contact notes with a clear, concise summary of the interaction or communication. Screen applications and notify project management of potential compliance referrals. Review and return applications with incomplete documents. Forward complete applications for QA review. Outreach by phone and email to assist with submitting application documents and completing the application. Forward completed applications for quality review. Other related duties as assigned. Required Skills & Abilities : Strong organization and attention to detail and accuracy; able to manage review and follow up on 40+ applications with document requirements that vary by provider type. Clear written and verbal communication; provide clear instructions on documents, requirements, and next steps. Ability to work independently while coordinating closely with a remote team. Use project systems and standard tools (Excel, Outlook, Teams, SharePoint) to manage applications. Comfortable learning new systems and processes. Experience : 2 years of customer service experience Bachelor's degree and 2 years’ paid experience working with providers preferred a minimum of two years paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities. One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training. One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations. 36 months’ paid experience working with providers (alternative to bachelor’s and 2 years of paid experience) Working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities. One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training. One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations. Education : High school diploma or equivalent required; bachelor’s degree preferred. Work Conditions : Remote; must be available during standard project hours (Monday-Friday, 7:30 AM – 5:30 PM Eastern) Benefits (Through SSO) SSO offers a competitive benefits package, including: Medical, dental, and vision insurance 401(k) with discretionary employer match Paid time off and paid holidays Flexible spending accounts (FSA) Additional employee perks Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.