Customer Service Team Lead (m/w/d) - Parkster DE/AT - München

Customer Service Team Lead (m/w/d) - Parkster DE/AT - München Would you like to be part of our journey to become the best in Europe? Jetzt bewerben We are growing fast, and we are looking for a Customer Service Team Lead to help us get to the next level. Who would have thought that parking could be this exciting? Parkster was born out of a simple but powerful idea: no one should get a parking ticket just because life gets in the way. Started in Lund, Sweden in 2010 as a smart counter-reaction to a frustrating parking landscape, we have grown into one of Sweden's, Germany's, and Austria's leading parking apps. We build software that makes life easier for thousands of people, every day. We believe in real trust with our customers - open, direct, and honest. We want that same spirit inside our own team: at Parkster, everyone is encouraged to get involved, share ideas, and take ownership. The location for this position is in Munich. You will report to the Global Head of Customer Service in Sweden. Customer Service at Parkster At Parkster, we aim to make parking effortless. But when things go wrong, our Customer Service team steps in to solve issues fast so users can get on with their day. We don't hide behind chatbots or endless FAQs. We believe in real human availability, fast response times, and taking direct responsibility when something breaks. Having recently launched a new ticketing system and built our own dedicated 1st-line team, we’re well on our way, but we still have plenty of exciting work ahead. That’s where you come in. About the role As Team Lead for Customer Service in Germany and Austria, you will own the operational delivery and strategic direction for our support function across internal teams and external call center partners. In this role, you will bridge our global strategy with local execution, building a scalable, high-quality support operation that earns the trust of our users and clients. By mentoring your team, optimizing smart processes, and driving growth within the German leadership team, you will ensure our customer service remains a key driver of Parkster's expansion. You will, among other things... Lead, mentor, and align a rapidly growing internal team (currently 8) and an external 5-agent call center partner to operate as one unified, high-performing unit. Translate Parkster’s global customer service strategy into actionable local targets, setting clear goals that support rapid regional growth. Collaborate within the German leadership team to handle office-related topics and drive cross-functional scaling initiatives. Travel periodically to our HQ in Lund, Sweden, and our external call center partner in Nürnberg to maintain strong cross-border alignment. About You You are a trusted, people-oriented leader who thrives in a fast-paced, high-growth environment where ambitions are high and resources require smart prioritization. You balance empathy with high standards, empowering diverse team members to reach their full potential while constantly challenging the status quo. Curious about modern technology, you naturally leverage digital products and AI to build efficient, scalable operations without ever compromising on quality or human connection. To succeed in this role, attitude and drive are essential. We also believe you have the following qualifications: Proven leadership experience guiding and inspiring teams through change with trust, clarity, and high standards. Strong goal-setting and operational skills, with a track record of building scalable processes in a fast-growing company. Full fluency in both German and English (written and spoken). Comfort and experience working with digital products and leveraging AI to optimize workflows. An academic degree in a relevant field. Parkster is growing fast—and we prefer to grow together. Here, you will join a team of 100+ colleagues across Sweden, Germany, and Austria who are passionate about finding the smartest solutions. For us, flat hierarchies mean your ideas are heard and put into action. Our everyday work life is energized by shared team breakfasts, fresh snacks, table football matches, and regular team events—from summer parties to Oktoberfest. The annual highlight is our company conference, where we gather for inspiration, knowledge sharing, and true Parkster spirit. Your benefits with us: Workation: Work up to two weeks per year from anywhere in Europe for a fresh perspective. Bike Leasing: Finance your dream bike conveniently and affordably via salary sacrifice. Health Check-ups: Regular preventive health offers to keep you feeling your best. Personal Development: Tailored growth opportunities and support so you can scale your skills as we grow. Invest in Parkster: Participate directly in Parkster’s success and future growth through company shares. Have questions about the role? Feel free to reach out directly to Henrik Svensson (Hiring Manager) at [email protected] . We review applications continuously, so we encourage you to apply as soon as possible. Don't check off every single requirement? No problem! We value your drive and potential more than a perfect checklist. We celebrate diversity and are actively committed to creating an inclusive workplace where everyone can thrive. Learn more about us on our website https://www.parkster.com/de/ Department Customer Service Standorte Parkster GmbH Arbeitsort (Präsenz, Home) Hybrid Was bieten wir an? Reichlich Platz für Ideen Mit einer flachen Unternehmenshierarchie und 850 m² Bürofläche in München bieten wir reichlich Platz für Ideen und innovative Arbeitsmethoden für kreative und engagierte Menschen, die mit uns arbeiten möchten. Unbefristete Festanstellungen Wir bieten dir eine unbefristete Festanstellung nach der Probezeit. Entwicklungsmöglichkeiten Unser Innovations- und Start-up-Mindset sichert uns die Wettbewerbsfähigkeit auf dem Markt. Du arbeitest mit innovativen Produkten – jeder Tag bringt etwas Neues. Herausforderungen gibt es viele, aber keine Hierarchie, in der immer jemand alles besser weiß. Dank offener Kommunikationskanäle und einer transparenten Informationskultur fördern wir kontinuierliches Lernen und persönliche Weiterentwicklung. Flache Organisation In unserer flachen Organisationsstruktur mit kurzen Entscheidungswegen kann und soll jeder seine Ideen einbringen und aktiv mitgestalten. Gesundheitskompetenz Eine gesunde Organisation und gesunde Mitarbeiter sind unsere wichtigsten Erfolgsfaktoren. Hierbei setzen wir auf ein nachhaltiges Managementprogramm und entwickeln ständig unsere Gesundheitskompetenzen. More Benefits Teamfrühstück am Montag : Starte die Woche mit einem gemütlichen Frühstück im Team. Regelmäßige Teamevents : Knüpfe Kontakte und hab Spaß bei unseren regelmäßigen Events. Betriebliche Altersvorsorge: Solltest du eine betriebliche Altersvorsorge haben oder abschließen wollen, können wir das bei uns gerne implementieren. Entspannungspausen : Klär deinen Kopf mit einer Partie Tischtennis oder Tischfußball, oder power dich beim Training aus. Firmenfahrrad : Nach der Probezeit steht dir ein Firmenfahrrad zur Verfügung, damit du deinen Arbeitsweg oder Wochenendausflüge noch mehr genießen kannst. Vertrauen ist die Basis unseres Erfolgs ! Parkster GmbH Über Parkster GmbH Parkster wurde als Gegenreaktion auf das untragbare Parkklima gegründet. Strafzettel sollten nur an diejenigen vergeben werden, die absichtlich falsch parken und den Verkehr stören, nicht an Alltagshelden, die in Meetings feststecken und keine Möglichkeit haben, ihr Auto rechtzeitig zu bewegen. Um dies zu verhindern, haben wir eine Parklösung entwickelt, die es den Nutzern erleichtert, korrekt zu parken und nur für die tatsächliche Parkzeit zu zahlen. Weitere Informationen findest du auf unserer Homepage! Gegründet Lund, Sweden Mitarbeitende Ca 100 Mitarbeiter:innen in Schweden, Deutschland und Österreich