Customer Service & Travel Support Specialist - Remote

Communicate with clients to understand their travel preferences, needs, and budgets. Research destinations, accommodations, cruises, resorts, transportation, and activities. Compare available options and provide clients with relevant information to help them make informed decisions. Assist with travel reservations and review booking details for accuracy. Respond to client questions and provide professional support throughout the planning process. Maintain organized client and reservation information. Follow up with clients regarding travel plans, updates, and upcoming trips. Build and maintain positive client relationships through responsive and personalized service. Complete supplier, destination, and industry training to develop travel knowledge. Stay informed about current travel products, destinations, and available vacation options. Strong written and verbal communication skills Customer-focused with a professional and friendly approach Organized with good attention to detail Comfortable communicating with clients by phone, email, and online platforms Ability to research information and compare multiple options Comfortable learning new technology, booking platforms, and online systems Self-motivated and able to manage time effectively in a remote environment Reliable internet connection and access to a computer Willingness to complete training and participate in ongoing professional development Ability to work independently while also utilizing team resources and support Interest in travel, hospitality, customer service, or creating positive client experiences Must meet applicable eligibility requirements for the opportunity Remote work environment with flexibility to manage your schedule Training provided — previous travel industry experience is not required Ongoing mentorship and team support Access to professional travel-industry training and educational resources Opportunities to complete supplier and destination-specific certifications Ability to develop expertise in areas such as cruises, resorts, family vacations, and international travel Access to travel-industry resources and booking technology Opportunities for continued professional development and growth Ability to build long-term relationships with clients and assist with a variety of travel experiences Supportive community with opportunities to collaborate, ask questions, and learn from others