Customer Solutions Associate

About Us Our advanced, location-based technology is changing the way organisations safeguard their people and ensure operations continue, regardless of the situation, time and location. Through a culture of innovation and collaboration, and a commitment to excellence, we are delivering solutions that have a tangible impact on people around the world. We are passionate about creating an environment where everyone can learn and develop, with our staff having access to training, mentoring and educational resources to fuel their ongoing development. Job Description At Track24, our technology isn't just software, it is built to keep personnel safe, manage critical incidents, and help save lives in high-risk environments across the globe. We are looking for a sharp, ambitious, and curious Customer Solutions Associate to join our team. This isn't a typical support role. It is a high-impact, fast-moving launchpad combining frontline client support, rapidly evolving satellite & tracking hardware, and commercial market intelligence. If you are looking for a role which will give you exposure to a range of different career paths across the commercial, technology and product spaces, as well as a role where your work directly contributes to keeping people safe, this is it. What You’ll Do Support Mission-Critical Operations: Serve as the first line of contact for clients relying on AtlasNXT, powering seamless client onboarding sessions and managing end-to-end hardware logistics (configuration, testing, dispatch). Develop & Test Life-Saving Hardware: Get hands-on with state-of-the-art tracking, comms, and satellite devices. Evaluate new tech, build hardware guides, and research global suppliers. Fuel Commercial Growth: Conduct market research to identify new industries, track competitor trends, support high-stakes client proposals (RFIs/RFPs), and help launch new commercial propositions. Requirements Who You Are Driven by Purpose: Passionate about technology, hardware/IoT, security, and global safety. Problem Solver: Sharp analytical skills, comfortable with data/numeracy, and strong research instincts. Great Communicator: Able to build instant rapport with clients operating in high-pressure sectors. Background: Customer-facing experience; degree or strong A-Levels (Maths, Computing, or STEM subjects preferred). Benefits Why Join Us? Real Impact: Work with technology that actively protects lives worldwide. Fast-Track Growth: Gain cross-functional experience across hardware, software, and strategy to accelerate your career. Hybrid Flexibility: 1–2 days per week in the office (central London). Personal Learning Budget : £400.00 annual Learnerbly budget. Work from anywhere in the world: Up to 4 weeks per year working abroad using our digital nomad benefit. Annual Leave : 25 days leave + Bank Holidays.