Customer Solutions Engineer

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. Our Solutions Engineers serve as the technical counterparts to our Account Management teams and play a critical role in onboarding and implementing solutions for customers that allow them to be successful in their direct mail programs. We’re looking for experienced SEs with deep technical curiosity and customer empathy who can build trusted partnerships with our Account Managers to help accelerate time-to-value and ensure successful deployment, adoption, retention, and growth. What will you bring to this role… 3+ years of tech/SaaS experience in an Implementation, Onboarding, Solutions Architect, or Post-Sale Solutions Engineer role. Technical proficiency on APIs and third-party integrations. Working knowledge of software platforms including CRM, CDP or marketing automation tools Excellent communication and presentation skills with the ability to present to a variety of external audiences Flexibility: This is a 100% remote role, with expected travel of approximately 20-25%. Preferred qualifications for this role include: Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs Flexibility to work on multiple projects and simultaneously support the Account Management team. Deep experience with technical project management and managing implementation timelines. Logistics or Direct Mail experience is a significant plus, though not mandatory Within 3 months, you’ll…. Complete Lob’s new hire training & onboarding program alongside other new Lob team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Director of Solutions Engineering to define key success metrics for your role and how you will measure against them. Shadow Solutions Engineers on implementation kick-offs and technical advisory sessions to learn best practices and deployment strategies. Dive right into our platform to learn about what makes our platform unique and why customers love our solutions. Learn Lob’s implementation process, documentation standards, and common customer integration architectures. Complete a mock implementation kickoff and solution design review to ensure comprehension. Within 6 months, you’ll…. Regularly meet with your Account Managers to define a relationship that ensures seamless communication and coordination on all customer implementation projects and technical expansions. Begin to lead technical implementations on your own with minimal oversight. You will consult with customers to document and validate their technical requirements and translate them into a successful implementation plan. Fully grasp the various use cases for direct mail. Successfully manage and execute multiple complex customer implementation projects to go-live. Become a Lob and direct mail expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Why this role is different Because direct mail is a physical good, there’s a lot more stability in this opportunity as opposed to other standard SaaS opportunities. (uniquely positioned with a physical product) Working with a hands-on, seasoned Director of SE who’s eager and invested in your success not only in this role, but in your professional long-term. Lob is profitable! Tremendous total addressable market and strong product-market fit. Compenstion: Annual base salary: $115,000 - $135,00 Variable: $30,000 - $35,000 <#LI-REMOTE #LI-GD1 “Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance . Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022