Customer Solutions Engineer (Remote)

About the Role

We're hiring a smart generalist to become an expert on our product and lead both sales demos and customer implementations. You'll guide customers through their journey with us, from technical sales support to hands-on onboarding, project management, and customer success. This is a unique opportunity to learn a complex b2b product in great depth, build long-term customer relationships, contribute to sales processes, work closely with our engineers, and join a team as it grows from XmtoXmtoXXm in revenue. You will report directly to our co-founder/CEO.

Base Salary: $110K – $180K

Equity: 0.01% – 0.10%

Visa Sponsorship: Available (H1B, TN, etc. for good fits)

Hiring Count: 8 – 10 openings

Work Arrangement

Employment Type: Full-time

Work Model: Remote

Location: New York, San Francisco, South Bay Area, Los Angeles, Boston, Seattle, Texas, Chicago, Washington DC, Denver, Florida, Minnesota, Sacramento

Remote Note: If candidates are located within ~2 hours of SF (San Jose, Sacramento, etc.), they do not qualify for remote and will be asked to relocate to SF.

Key Responsibilities

Customer Discovery: Lead discovery and product demos; answer technical questions; qualify fit; create customer-facing collateral; maintain demo materials

Customer Onboarding: Own customer onboardings end-to-end; be primary point of contact; configure product to meet customer needs; train customers; build strong relationships; identify churn risks and upsell opportunities

Project Management: Create and share detailed implementation plans; troubleshoot issues; proactively identify and escalate risks; work with external partners

Process Improvement: Build tooling, templates, and automation to scale onboarding; create customer education materials; work with product/engineering to improve features; define and own internal tracking mechanisms and KPIs

Mandatory Requirements

Seniority: 3–7 years of experience in a customer-facing role (Customer Success, Customer Success Engineer, Implementation Manager, Implementation Specialist, Custom Solutions, ERP Integrations, etc.) OR in Operations / Business Operations at a VC-backed startup

Must Have: 1+ years of experience at a VC-backed startup (earlier stage the better) OR otherwise elite company OR explicit interest in joining an early-stage startup.

Hard Skills: Able to debug/troubleshoot methodically OR aptitude to learn technical concepts; proficiency with SQL or JSON

Soft Skills: Confident speaker; strong project management and organization skills; process-oriented; able to manage many implementations (e.g., 30+) at once

Nice to Have: Hands-on experience demoing SaaS software; familiarity with construction industry; experience with accounting concepts; hands-on B2B SaaS implementation experience

Miscellaneous: Serious athlete / sports background is a plus

Education: 4-year Bachelor's degree at a decent U.S./Canada school (Top 30 is a major plus; Technical/CS degree is a huge plus)

Traits to Avoid

#opentowork on LinkedIn

Laid off from last role for performance reasons

In-between roles

Explicit desire to work on trendy tech (e.g., "AI", LLMs, crypto)

Contract or part-time roles

2–4 month resume gaps

Job-hoppy (1.5–2 year stints)

Exclusively Big Tech experience

8+ years of experience