Customer Success Account Manager (CSAM)

Customer Success Account Manager (AMER) Assertive Yield | Remote | AdTech Scale-Up | Fully Remote | Flexible Work Hours Are you a relationship builder who loves helping customers succeed? Do you thrive in a client-facing role that blends strategic thinking with day-to-day execution? Assertive Yield is looking for a Customer Success Account Manager to join our growing CS team. About Assertive Yield Assertive Yield helps digital publishers maximize their revenue with powerful real-time optimization and analytics tools. We’re a fully remote, globally distributed team working primarily with clients in the US and Europe. What You’ll Do You’ll be the primary point of contact for our customers, ensuring a smooth onboarding experience, driving adoption, and helping them realize continuous value. Key Responsibilities Client Onboarding & Training Guide new publisher partners through a smooth, structured onboarding experience. Provide tailored training and documentation to set clients up for success from day one. Account Management Manage a portfolio of enterprise-level global publisher partnerships, serving as a trusted advisor and strategic consultant. Own day-to-day communication with assigned accounts and monitor customer health proactively. Stay close to your partners' performance data to surface insights, flag risks, and drive action. Deliver regular check-ins and QBRs that clearly demonstrate value and progress. Own your goals and KPIs with full accountability. Growth & Retention Proactively identify opportunities to optimize publisher relationships, grow revenue, and strengthen Assertive Yield’s customer partnerships. Drive Assertive Yield initiatives through a consultative, solutions-oriented approach. Collaborate with Sales on upsell opportunities and ensure timely, successful renewals. Operate with a global, omnichannel, and revenue-driven mindset in everything you do. Customer Advocacy Act as the voice of the customer internally, surfacing trends and feedback that matter. Work closely with the Product team to inform the roadmap and shape solutions that deliver lasting value to our publisher partners. Who You Are You are a proactive, commercially-minded individual who thrives in client-facing roles and knows how to balance big-picture strategy with day-to-day execution. You're an organized self-starter with excellent instincts for relationship-building and a drive to continuously raise your own bar. You bring the rare combination of creative problem-solving and rigorous attention to detail — and you're as comfortable in a data deep-dive as you are in a strategic partnership conversation. Requirements 2+ years in a customer success or account management role ( digital media and SaaS preferred). A strong understanding of the programmatic advertising landscape, particularly from a publisher perspective. Strong business acumen with the ability to develop and articulate long-term strategic visions for partners. A proven track record of building relationships and managing high-impact partnerships. Demonstrated success in business development and identifying new growth opportunities. Proficiency in Google Ad Manager with a focus on monitoring performance and extracting detailed reports. Mid-level Excel proficiency (comfortable with VLOOKUPs, pivot tables, and data manipulation). Excellent written and verbal communication skills in English, with a sharp eye for detail. Located in Canada, US, Latin America What We Offer Fully Remote Flexible Hours Career Growth Customer Relationships High-Impact Role in a Growing Company