Customer Success Advisor

Customer Success Advisor Responsibilities The Customer Success Advisor plays a key role in our team. We are looking for someone who enjoys helping others, communicating with customers, and is comfortable discussing technical topics. What will your responsibilities include? Communicating with customers in Hungarian and, when needed, English via email, chat, and phone. You will often be the first point of contact for our customers, helping shape their experience with us. Understanding customer needs. You will listen carefully, identify customer goals, and provide practical solutions with a consultative approach. Providing proactive customer support. You will recommend relevant services and advise customers while always focusing on the best solution for their needs. Handling customer questions and general issues, and escalating more complex cases to the appropriate team. You will not be expected to solve everything alone, but you will know when and where to ask for support. Delivering an outstanding customer experience during every interaction, ensuring that customers feel they have reached the right place for help. Supporting the onboarding and training of new team members. Once you are familiar with our processes, you will help others develop their knowledge and skills. Collecting customer feedback and sharing it with relevant teams for service improvement . You will help bring the voice of the customer into our development processes. Participating in comprehensive onboarding and continuous learning. You will receive training on how websites, email accounts, SSL certificates, and technical error messages work. Supporting other teams from time to time when needed. We work as one team and help each other whenever necessary. Requirements We are looking for someone who: Has excellent written and verbal communication skills in Hungarian and can communicate confidently in English. Has previous experience communicating with customers in person, by phone, or online. Is interested in new technologies, the online world, and continuous learning. Has a customer-focused approach and communicates clearly and empathetically. Has a business-oriented mindset and can understand customer needs and how our services can support their business. Can work from our Budapest office, with shifts scheduled between 7:30 a.m. and 6:20 p.m. Has at least a secondary school qualification. Can handle unexpected situations confidently and proactively. Enjoys collaborating with others and working as part of a committed team. Has basic computer skills and is comfortable using digital tools. Preferred Qualifications It is an advantage if you: Are interested in websites and are familiar with terms such as HTML, PHP, IMAP, and SMTP. Have experience in consulting, customer relations, customer support, or sales support. Are enthusiastic about the IT industry and enjoy learning new things. What We Offer Stable and reliable company background. Join an organization where you can plan for the long term and work within a predictable and secure company environment. Modern and inspiring work environment. Our comfortable, well-equipped office and technical infrastructure support effective and creative work. Full-time office-based employment on weekdays, with a standard working schedule and attention to flexibility. Flexible working arrangements with home office opportunities: you can work from home 5–10 times per month, helping you balance work and personal commitments. Learning and development opportunities. We support you in expanding your knowledge, developing new skills, and progressing professionally. Inclusive and supportive workplace community. You will join a collaborative team where a positive atmosphere is important to us and is strengthened through company events. Language learning opportunities. We support your English development through courses or other learning options. Employee referral program. We welcome recommendations of new team members and reward successful referrals. Well-being benefits including AYCM SportPass support and additional days off. Company Information Websupport Magyarország Kft. provides accessible domain, hosting, and server services for businesses and individuals. We operate two well-known brands in the Hungarian hosting market: Magyar Hosting and Websupport. Thousands of customers rely on our infrastructure to run their websites, online stores, email services, and business servers. We are continually looking for talented people who want to contribute to this exciting work from either an IT or customer service perspective. Our company is part of the international team.blue group, providing a stable foundation and reliable long-term employment. How to Apply If you enjoy helping customers, like finding solutions together, and are not intimidated by technology, we would be happy to hear from you. Apply by clicking the “Apply” button below and attaching your resume. We look forward to hearing from you! Department Commercial Locations Budapest-Hungary Remote status Hybrid LinkedIn Company Name Websupport Seniority Level Executive