Customer Success Associate

Careerscape is recruiting on behalf of our client, a growing customer-focused company, for an entry-level Customer Success Associate to join their remote team. This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and building relationships with customers from the very first interaction.

Day to day, you will spend your time in conversation with customers over email, chat, and phone, helping them get the most out of the product and resolving issues before they become frustrations. The ideal candidate is upbeat, organized, and genuinely curious about the people they're helping, and thrives in a remote environment that rewards initiative, clear communication, and a team-first attitude.

COMPENSATION

The salary range for this role is $58,000 - $90,000 per year, based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Serve as the first point of contact for customer questions via email, chat, and phone
• Onboard new customers and guide them through initial product setup
• Troubleshoot basic account and product issues, escalating complex cases as needed
• Maintain accurate records of customer interactions in the CRM
• Monitor customer health metrics and flag at-risk accounts to senior team members
• Follow up proactively with customers to ensure satisfaction after issue resolution
• Collaborate with sales and product teams to relay customer feedback
• Contribute to and help maintain the customer help center and FAQ content
• Meet weekly response time and customer satisfaction targets
• Participate in team trainings to stay current on product updates

Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 0 to 1 year of experience in customer service, support, or a related client-facing role
• Strong written and verbal communication skills
• Comfortable learning new software tools and CRM systems quickly
• Reliable internet connection and a quiet home workspace for remote work
• Ability to manage multiple conversations and priorities in a fast-paced environment
• Positive, patient attitude when working through customer concerns
• Basic familiarity with tools like Zendesk, Intercom, or Salesforce is a plus
• Availability to work standard US business hours

Benefits

• Medical, dental, and vision insurance
• 401k plan with company match
• Paid time off and paid holidays
• Fully remote position with flexible scheduling
• Home office equipment stipend
• Paid training and onboarding program
• Opportunities for career growth into senior support or account management roles
• Employee wellness program
• Collaborative, supportive remote team culture

ABOUT CAREERSCAPE

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.

APPLICATION NOTICE

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.

Careerscape may also contact you regarding future opportunities that align with your qualifications.

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.

FOR EMPLOYERS

Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.