Customer Success Associate

ABOUT STEER HEALTH Steer Health is an AI-native healthcare engagement platform serving 109 organizations across 472+ locations and 19M+ patients. Our products — Luna AI (autonomous voice and outreach), SteerNotes (AI clinical documentation), FastTrackCare (digital front door), and Revenue Cycle Intelligence — help health systems grow faster, reduce administrative burden, and deliver better patient experiences. We are growing at 48% year-over-year and we are just getting started. We’re a fast-growing startup, which means things move quickly, priorities evolve, and every team member has the opportunity to make a meaningful impact. If you’re looking for a highly structured corporate environment, this probably isn’t the role for you. If you’re excited by solving problems, learning fast, and helping build something meaningful, we’d love to meet you. What we are Looking For: We’re looking for a Customer Success Associate who wants to build a career in Customer Success, Account Management, or Healthcare Technology. This is an entry-level role designed for someone who is eager to learn, naturally curious, highly organized, and excited to work directly with customers. You’ll work closely with our VP of Customer Success and gain exposure to customer onboarding, relationship management, healthcare operations, AI technology, and revenue growth. You might be a great fit if: You’re the person who asks thoughtful questions and genuinely wants to understand how things work. You enjoy solving problems more than following rigid processes. You like wearing multiple hats and learning new skills. You can balance customer empathy with business priorities. You want accelerated career growth and are willing to earn it. RESPONSIBILITIES Support sales hand-off, customer onboarding and implementation activities Help customers adopt and maximize value from Steer’s platform Monitor customer requests and ensure timely follow-up Coordinate across Customer Success, Product and Engineering teams Document customer feedback and identify trends Assist with customer training and education initiatives Help maintain customer health metrics and reporting Participate in customer meetings and learn account management best practices Identify opportunities to improve customer experience and internal processes Jump in wherever needed, because startup life requires flexibility and teamwork 1-3 years of professional experience OR equivalent healthcare experience Strong communication skills and professional presence Exceptional curiosity and willingness to learn Highly organized with strong attention to detail Comfortable working in ambiguity and adapting to changing priorities Self-starter who takes initiative without waiting for detailed instructions Excited about startups, AI technology and building processes as you go PREFERRED QUALIFICATIONS Experience working in a healthcare setting such as hospital systems, medical practices or clinics. Experience working for a healthcare technology company Experience with AI, voice agent, or patient engagement platform implementations Customer-facing experience Startup experience Project coordination or implementation experience Why Join Steer Health? Direct mentorship from senior Customer Success leadership Clear path to Customer Success Manager or Account Manager Exposure to healthcare AI and emerging technologies Opportunity to help shape processes and influence company growth Fast learning environment with meaningful responsibility from day one Work with a team passionate about improving healthcare experiences If you’re looking for a role where you can learn quickly, make an impact, and accelerate your career in Customer Success, we’d love to hear from you. ● Competitive base salary commensurate with experience ● Full benefits package (medical, dental, vision) ● High-autonomy environment with direct access to executive leadership ● Structured operating cadence with clear goals, metrics, and career growth targets ● Work that touches 19M+ patients — the mission is real ● Flexible PTOs and Company Fixed Holidays