Customer Success Associate (Part Time)

Company Description

Lauft is a proptech company building the most personalized home-search experience for the next generation of buyers. Our mission is to help people discover homes they genuinely love through an intuitive, swipe-based interface that learns their preferences in real time. Powered by Lauft Vision and LauftQ, our platform learns each user’s behavior to provide homes that match their unique style, needs, and lifestyle.

Role Description

We are seeking a friendly, organized, and customer-focused Customer Success Associate to help onboard new agent customers and provide exceptional day-to-day support. This role is ideal for someone who enjoys helping people succeed, communicates clearly, and can create a positive first impression while ensuring our customers receive timely assistance.

Role Responsibilities

• Conduct 30-minute virtual onboarding sessions with new agent customers.
• Guide customers through the platform and answer product questions.
• Respond to customer support tickets via email and chat in a timely, professional manner.
• Troubleshoot common issues and escalate technical bugs or product feedback to the appropriate team.
• Follow up with newly onboarded customers to ensure a successful experience.
• Maintain accurate records of customer interactions and support requests.
• Help improve onboarding materials, documentation, and internal support processes over time.
• Deliver a friendly, high-quality customer experience that reflects the Lauft brand.

Role Qualifications

• 2+ years of experience in customer support, customer success, account management, hospitality, or another customer-facing role.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Comfortable learning new software and explaining technology to customers.
• Empathetic, patient, and solution-oriented.
• Self-motivated and able to work independently.
• Must be based in the U.S. and available during U.S. business hours.
• Experience in SaaS customer service is a plus, but not required.

Compensation

This is a part-time hourly position.

• Full remote position
• 20 hours per week
• $32.00 per hour
• Stock option grant as part of Lauft's employee equity program
• Opportunity to grow into a full-time Customer Success role as the company scales

If you meet the above qualifications and are interested in this role, we'd love to hear from you!