Customer Success Associate – Product Hub

If you're eager to learn, excited by technology, and motivated by the opportunity to make a real impact within a growing global team we’d like to hear from you What's the role? As a Customer Success Coordinator/Associate based in Bangkok, you will support APAC teams using Product Hub, MMR’s research platform. Working within our global Customer Success team, you will help onboard users, resolve platform queries, troubleshoot issues, and drive platform adoption. This is an excellent opportunity to build a career at the intersection of technology, customer support, and consumer research while collaborating with colleagues across APAC, Europe, and South America. What is Product Hub? Product Hub by MMR is an automated consumer and sensory research platform that helps FMCG brands make faster, smarter product development decisions. By combining MMR’s expertise with agile research technology, the platform delivers high-quality product evaluation quickly and cost-effectively, simplifying research design, execution, and analysis to enable confident, data-driven decision-making. Key Responsibilities 💬 Internal User Support Serve as the first point of contact for Product Hub users across APAC, resolving queries and escalating issues as needed. Build strong relationships with internal stakeholders and deliver a responsive, high-quality support experience. Manage and track requests through ticketing systems to ensure timely resolution. 🚀 Onboarding & Platform Adoption Support the onboarding and training of new Product Hub users across the region. Guide teams in setting up and running projects, providing day-to-day platform support. Drive platform adoption through proactive engagement, training, and knowledge sharing. 🌍 Internal Coordination & Escalation Coordinate with global teams to ensure requests are actioned efficiently across time zones. Maintain user guides, FAQs, training resources, and other enablement materials. Identify recurring issues and escalate trends to support continuous improvement. 🛠️ Platform, R&D & Marketing Support Contribute user feedback and insights to support platform enhancements and development. Assist with testing new features, documenting updates, and preparing release communications. Support platform demonstrations, client-facing materials, and case study development where required. Skills, Knowledge & Expertise 📊 Research Experience: 1–3 years' experience in consumer insights, market research, project management, or a similar client/service-focused role. 🤝 Customer-Focused: You love helping people, solving problems, and delivering great service. Nothing beats the satisfaction of making someone’s day easier. 💻 Tech-Savvy & Curious: You're comfortable learning new systems and enjoy understanding how technology works, not just how to use it. 📋 Organised & Detail-Oriented: You can juggle multiple priorities, stay on top of follow-ups, and keep everything running smoothly. 💪 Calm Under Pressure: You remain patient, positive, and solutions-focused when dealing with competing priorities or challenging situations. 🗣️ A Strong User Advocate: You champion the needs of your users, build strong relationships, and confidently communicate feedback to drive improvements. 🌍 Globally Minded: You enjoy collaborating with international teams and are comfortable working independently in a fast-paced, remote-first environment. 🚀 Collaborative & Ambitious: You thrive in a team that is innovative, proactive, supportive, and passionate about delivering excellence. Job Benefits We’re MMR Research Worldwide – the global sensory and consumer research experts behind many of the world’s biggest brands in food, drink, personal and household care. From bold new flavours to breakthrough product experiences, we help turn great ideas into products people truly love. With teams across the UK, US, Asia and Africa, we blend science, creativity and curiosity to shape the future of everyday products. Join us and you’ll be part of a fast-growing, innovative company where your ideas matter and your career can thrive. It’s our people that make all of this possible. We are proud of our collaborative culture which is driven by strong leadership and offers industry-leading training and growth opportunities. At MMR, we're committed to ensuring the happiness and well-being of each employee, regardless of where they are in the world! We offer a wide range of core and additional benefits. Competitive salaries, generous holiday allowances, and market-leading training opportunities are standard here. Our vibrant culture, talented team, and focus on employee wellbeing is what makes MMR so special.