Customer Success Engineer

Customer Success Engineer – Cyber Security

Location: Fully Remote (Hungary)

Contract: Initial 12-Month B2B Contract

Working Pattern: Fully Remote

Language: Fluent English Required

We're supporting a major cybersecurity programme for a leading global organisation and are looking for an experienced Customer Success Engineer to join the team on an initial 12-month contract.

This is a fully remote opportunity, open to consultants based anywhere across Europe. To be considered, you must have hands-on commercial experience with at least one of the following platforms: Cortex XDR, Cortex XSOAR or Cortex XSIAM. This is an essential requirement for the role.

You'll work closely with enterprise customers to maximise the adoption of a leading security operations platform, helping them optimise security processes, automate workflows and improve their overall security posture. This role combines deep technical expertise with customer engagement, making it ideal for someone who enjoys solving complex security challenges while working directly with customers.

What you'll be doing

• Guide customers through onboarding, implementation and ongoing platform adoption.
• Act as the technical subject matter expert for the platform, advising customers on best practice and optimisation.
• Develop customer success plans, adoption milestones and measurable success criteria.
• Identify opportunities to automate workflows and improve operational efficiency.
• Conduct technical success reviews focused on platform adoption and business outcomes.
• Support integrations, APIs, workflow automation and platform customisation.
• Develop and maintain scripts where required to enhance customer environments.
• Work closely with engineering and product teams to improve customer experience.

What we're looking for

Essential

• Hands-on commercial experience with at least one of the following: Cortex XDR, Cortex XSOAR or Cortex XSIAM.
• Experience working in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Security Consultant or Professional Services Engineer.
• Previous experience as a SOC Analyst, Incident Responder or within a Security Operations environment.
• Strong understanding of SIEM, SOAR, EDR, XDR and modern cyber security operations. .
• Knowledge of APIs, integrations and workflow automation.
• Experience working with cloud platforms including Azure, AWS or GCP.
• Fluent English.

Nice to have

• Attack Surface Management experience.
• Security architecture or detection engineering experience.
• Experience delivering customer workshops or technical enablement sessions.
• Additional European languages.
• Experience with AI-driven security operations and automation.

Why apply?

• Fully remote contract with the flexibility to work from anywhere across Europe.
• Initial 12-month B2B contract with a strong likelihood of extension.
• Competitive daily rate.