Customer Success Manager

Customer Success Manager Do you want to be part of a leading Scandinavian sustainability SaaS company whilst contributing to the global corporate sustainability transition? Position Green is a frontrunner in ESG software supporting organizations to accelerate their sustainability journey. Position Green’s offering combines a proprietary ESG Software with specialized sustainability advisory services. In making sustainability measurable and actionable, Position Green simplifies the ESG reporting challenge and helps build robust strategies that reduce risk and create lasting value. Founded in 2015 in the Nordics, Position Green today has over 750 customers worldwide and more than 200 employees across Europe. About the role As an Associate Customer Success Manager (CSM), you will support our customers throughout their customer journey and ensure retention, product adoption, and the expansion of customer relationships. The CSM acts as a trusted advisor, supporting customers’ overall sustainability strategy by coordinating with various functions at Position Green, including Customer support, Product, Marketing and Services. In this role, you will mainly: Manage Position Green customer accounts and ensure that customers get the most out of Position Green’s products and services Drive retention and expansion through long term relationships with senior stakeholders in the customer organizations Lead the process of selling additional modules and services to customers Participate in product roll out and engage in customer communication on new platform features Engage customers in marketing and community activities Help the customer get the right support in case of errors or bugs in the product by introducing them to support channels and other resources Scope relevant projects and tasks to help customers realize their ambitions in the Position Green product Lead the Customer at risk process with internal support, and manage contract negotiations on commercial terms as part of risk processes when necessary Are you the one we’re looking for? We believe that you are a proactive and entrepreneurial person with a passion for sustainability and technology. You enjoy working with customers, both in understanding and addressing their pain points and in helping them realize their long term sustainability ambitions. To succeed in this role, you should have: A relevant degree or equivalent experience in engineering, business, finance, environmental science or other relevant field The ability to work in a fast paced environment and manage multiple priorities at the same time Strong communication and relationship building skills, including the ability to drive conversations around complex and/or sensitive issues A proactive and solution oriented mindset Professional language proficiency in English, written and spoken Meritorious with language proficiency in Swedish and Norwegian, written and spoken It is also good if you have experience from working with sustainability data management or a commercial role in a SaaS company, but this is not a requirement. What do we offer? At Position Green you will work with a number of our valued customers and help them succeed with their sustainability work. You will work alongside some of the leading experts within this field, and you will have a great impact on accelerating the sustainability transformation in the global business community. This is your impact opportunity; Come work with us for a sustainable future. Location We are looking for someone based in the greater Malmö, Stockholm or Oslo region who can be in the office at least 3 days a week, with the possibility to work remotely when it suits you and your schedule best. What’s next? If the above sounds interesting to you, we would love to receive your application. We review applications continuously, so apply as soon as possible. In this recruitment, great importance is placed on personal suitability. The planned start date for the position is as soon as possible. Department Customer Success Locations Malmö , Oslo , Stockholm Remote status Hybrid Malmö Oslo Stockholm Culture at Position Green At Position Green, we thrive in a dynamic and ever-changing environment, attracting individuals who are passionate about creating a sustainable world through their service-oriented mindset and interdisciplinary skill sets. As a team, we pride ourselves on being responsive, genuinely interested, and committed to understanding each customer's unique needs and expectations. We approach each day with an open mind, eagerly anticipating the opportunity to collaborate. Together, we uplift and amplify each other's strengths, appreciating and respecting our differences. Our collective drive stems from a shared purpose: helping companies effectively manage ESG risk to build a sustainable, fair and resilient future. If this resonates with you, explore our open positions and join us on this exciting journey. Together, let's make a lasting impact! About Position Green Position Green is a frontrunner in ESG software - designed by the brightest minds in sustainability. Supports 750+ customers worldwide. 300+ employees with expertise within strategy, software development, environmental studies, engineering, communication and social sciences. Awarded and recognized as one of the leading tech scaleups in the Nordics by Techarenan, Deloitte, Norrsken Impact Summit, Cleantech Scandinavia and Breakit.