Customer Success Manager

Who we are E1, (formerly called EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR’s Best Places to Work in 2025, we’re the market leader in Australia and New Zealand. Our scaleup vibe keeps things lively. We’ve come a long way in 15 years, and seeing what we’ve achieved in that time, gets us pretty excited for the next 15. We’re passionate about setting clear, fair expectations and delivering results, with a genuine commitment to wellness and happiness that you’ll truly experience. The Role EstimateOne intelligently connects the commercial construction industry, creating remarkable value for our team, our industry and our shareholders. We are looking for a Customer Success Manager to own retention and value realisation for a cohort of customers within our Subbie audience. About You We are looking for customer-oriented empaths with a passion for enabling customers to get the most out of E1. We want someone who: Gets a kick out of helping customers and their colleagues focus on the "big-ticket items". Strategically manages a large portfolio of high value customers, partnering with the GM to prioritise accounts requiring the greatest support. Leads annual pricing changes and handles complex or difficult commercial conversations with confidence. Has strong commercial acumen with a proven track record in identifying expansion opportunities and handing them cleanly to a sales counterpart for closing. Is comfortable owning a customer relationship from day one, including the pre-sale relationship for higher-value deals. Is not afraid to roll up their sleeves to figure out a solution to problems facing our customers with our internal teams. Has a wide range of experience working with customers to support them in achieving their goals and getting the best ROI for their business. Communicates clearly, directly, and constructively, fostering trust and transparency, embracing our F&F values. Embraces teachable moment opportunities, and digs deeper for feedback and understanding. Is ambitious yet authentic, wanting to win (as a team) and win fairly. Is comfortable using customer data tools (Mode, Snowflake) and a CRM (Salesforce) as the single source of truth for customer state and activity. The ability to champion our company values matters to us; we care about our team and you'll be joining a group of people who want each other to be happy and successful. If you’re a motivated, self-starter and passionate person, we need you in our team. To learn more about our values, check out our Nuts & Bolts (beware, it’s huge!): https://shorturl.at/eo7WO Perks There’s more to working at E1 than just creating game changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer: You’ll get $3,000 per year to put towards your professional development and $500 towards your wellbeing. You’ll get $500 each year to design your own WFH set up. You’ll get 5 days entrepreneurial leave per year, to work on your side projects and make them come to life. Paid Parental leave (16 week primary carer, 6 weeks secondary carer). Volunteer leave. We also match non-profit donations 2:1. Head to https://careers.estimateone.com/ to find out more. Salary: We’re transparent about salary ranges at E1, and that extends externally. Our salary range for this role is $80,000 - $120,000 base plus commission (depending on experience). E1 is an equal opportunity employer committed to providing a work environment which embraces and values diversity and inclusion. If you have any support or access requirements, please let us know when you apply so we can make your application process as smooth as possible. As a Circle Back Initiative Employer, we also commit to responding to every applicant. #LI-Hybrid