Customer Success Manager

Job Title: Customer Success Manager – Audit Manager Location: Remote - Latin America Type of Contract: Contractor | Full-Time Salary Range: Market Rates Language Requirements: Professional English Our client is seeking a skilled Customer Success Manager with experience in healthcare claims, coding audits, or billing compliance to join their growing team. You will serve as the primary relationship owner for a portfolio of Audit Manager clients, driving product adoption, retention, and long-term customer success. Your work will directly impact client satisfaction, compliance outcomes, and the continued growth of their customer base. Key Responsibilities Manage a portfolio of Audit Manager clients as the primary point of contact, ensuring a high-quality customer experience. Drive proactive client engagement to increase product adoption, utilization, and long-term retention. Leverage healthcare claims, coding audit, or billing expertise to guide clients through best practices and product workflows. Monitor customer health metrics and proactively address engagement or satisfaction concerns before they become risks. Identify expansion opportunities and collaborate with the Sales team while maintaining a customer success focus. Partner with Finance to resolve payment issues, account escalations, and billing-related concerns. Work closely with Product and Support teams to advocate for customer needs and contribute to continuous process improvements. Must-Have Qualifications 2+ years of experience in Customer Success, Account Management, Client Services, or another customer-facing role. Experience in healthcare claims, coding audits, healthcare billing, or related compliance functions. Excellent relationship-building and communication skills with a customer-first approach. Strong organizational skills with the ability to successfully manage a high-volume portfolio of accounts. Goal-oriented mindset with a focus on customer retention and satisfaction. Ability to collaborate effectively with cross-functional teams, including Finance, Product, Support, and Sales. Bachelor's degree or equivalent professional experience. Preferred Qualifications Experience working in a SaaS or subscription-based software environment. Familiarity with healthcare compliance programs and auditing workflows. Experience identifying customer growth opportunities while maintaining a consultative, customer-centric approach. About Our Client Our client provides a comprehensive healthcare compliance platform that helps healthcare organizations simplify regulatory requirements, improve visibility into compliance risks, and build defensible compliance programs. By combining purpose-built software with ongoing compliance expertise, they help organizations replace fragmented, manual processes with a connected and proactive approach to compliance.