Customer Success Manager

About The Role The Customer Success Manager owns the relationship with customers running workloads on Volta's compute platform. You will be the primary point of contact for onboarding, adoption, and ongoing success, working closely with service operations and support to make sure customers get real value from Volta's infrastructure. This is a relationship-first role: you will be the steady, trusted presence customers turn to as they scale their use of Volta's platform. What You Will Be Doing Own the customer relationship post-sale, from onboarding through ongoing account management Support customer onboarding, helping new customers get set up and adopt the platform successfully Monitor account health and proactively flag risks or opportunities Partner with support and service operations to resolve customer issues and escalations Run regular business reviews with customers to track value and surface needs Advocate for customer needs internally, feeding insight into product and engineering Support renewal and expansion conversations with account and sales teams Build repeatable onboarding and success playbooks as the customer base grows What You Bring Experience in a customer success or account management role, ideally in technical B2B or infrastructure/cloud environments Strong relationship-building and communication skills Comfortable engaging with both technical and business stakeholders at customer organisations A proactive, data-informed approach to account health and risk management Organised and self-directed, able to manage a portfolio of customer accounts