Customer Success Manager

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Customer Success Manager

Sales & Customer Success Remote (EST Timezone) Full-time

Managed by

Linda Martinez

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Job Description

Ensure our clients achieve their goals and maximize value from our services. Build long-term relationships and drive retention and growth.

• Onboard new clients and ensure smooth project handoffs
• Conduct regular check-ins and business reviews with clients
• Identify and mitigate churn risks proactively
• Upsell and cross-sell additional services to existing clients
• Gather customer feedback and advocate for product improvements
• Track and report on customer health metrics
  
  

Requirements

• 3+ years customer success or account management experience
• Proven track record of meeting retention and growth targets
• Strong relationship-building and negotiation skills
• Understanding of web services and digital marketing
• Data-driven approach to customer management
  
  

Nice to Have

• Experience with Customer Success platforms (Gainsight, ChurnZero)
• CS certification (CCXP, etc.)
• Background in agency or SaaS environments
• Experience with HubSpot or Salesforce
  
  

Benefits

• Competitive base + performance bonus
• Flexible PTO
• Professional development budget
• Remote work setup stipend
  
  

About The Team

• We are Launchko, a digital agency on a mission to help small businesses succeed online with fast, affordable, professional websites.
• We serve entrepreneurs, small business owners, and creators who need a strong online presence without traditional agency complexity.
• We value ownership, continuous learning, practical execution, and the momentum that comes from shipping real client work.
  
  

Careers

Ready to Apply?

Join our mission to transform how small businesses succeed online. We typically respond within 5 business days.

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We build digital foundations that help US small businesses explain their offer and capture better leads.

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