Customer Success Manager

Customer Success Manager Remote | Full-time

We're Founders Arm, a recruitment partner connecting top MENA talent with leading US and UK companies.

We are seeking a Customer Success Manager to be the day-to-day connection point between students, parents, and a fast-growing education platform. This role is ideal for empathetic, structured communicators with a STEM background who want stable, long-term remote work with an international team.

Location: Remote

Type: Full-time

Key Responsibilities

• Manage a portfolio of students and their parents via dedicated group chats
• Follow up on lessons, assessments, and homework completion to keep students on track
• De-escalate parent concerns (cancellation threats, grade frustration, engagement issues) with empathy and structured problem-solving
• Coach and motivate students who are disengaged or losing confidence
• Coordinate with teachers when a student needs targeted support or a different approach
• Keep communication open and proactive — parents should never feel ignored
• Maintain consistent tone, professionalism, and clarity in written communication

Candidate Profile

• STEM degree (science, engineering, mathematics, biomedical sciences, or related) — strongly preferred
• Background in customer success, account management, customer support, or education
• Strong written English; calm, empathetic, and clear under pressure
• Comfortable de-escalating upset customers and re-engaging unmotivated students
• Quick thinker who can adapt the script and find creative solutions in the moment
• Long-term mindset with a 12–24 month commitment

Why This Role

• Earn in USD while working remotely
• Work directly with an international education team
• Build a long-term career path with growth into senior and training roles
• Develop transferable skills in customer success, communication, and education