Customer Success Manager

CUSTOMER SUCCESS MANAGER | £35K–£40K + BONUS | REMOTE UK

Are you great with customers, confident with technology, and passionate about helping businesses get the most from their membership?

We’re looking for a Customer Success Manager to take ownership of customer onboarding and product adoption within a growing, ambitious SaaS/Proptech/CRM business.

This is far more than a traditional CSM role. You’ll have real ownership and the opportunity to shape how customers experience the platform from implementation through to becoming confident, long-term users.

What you’ll be doing:

• Own the customer onboarding journey from Sales handover through to successful implementation
• Deliver engaging software demonstrations, training and shared-screen tutorials
• Configure customer accounts around their individual business processes
• Help customers maximise product adoption and discover new functionality
• Create guides, knowledge-base content and training resources
• Identify opportunities to improve customer processes through automation
• Work closely with Sales, Account Management, Support, Product & Development
• Feed customer insights back into the product team
• Support product testing, webinars, feature launches and customer events
• Continually improve the onboarding and customer experience

We’re looking for:

• 2+ years' experience in a customer-facing B2B SaaS environment
• Experience in Customer Success, Onboarding, Implementation, Technical Support or Product Enablement
• Confident delivering software demonstrations and customer training
• Excellent communication and relationship-building skills
• Someone technically curious who can explain technology to non-technical users
• Highly organised, proactive and comfortable working autonomously
• Experience managing multiple customer implementations

Property technology/surveying experience would be a bonus, but isn't essential.

• Package: £35,000–£40,000 + Annual Success Bonus
• Remote UK-based
• 25 days holiday
• Remote working
• Company pension
• Occasional UK travel for customer meetings, training and industry events

Why this role?

You'll have genuine autonomy, variety and ownership. Rather than simply managing a portfolio of customers, you'll help build and shape the entire onboarding and product adoption function.

If you're a customer-focused SaaS professional who wants to make a visible impact and help build something, this could be a great next move.

Interested? Apply now: send an email including your CV to [email protected]