Customer Success Manager

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. As a Customer Success Manager at Infios, you will partner with supply chain, warehouse, and transportation customers to ensure they gain maximum value from our platform. You bring strong communication and relationship‑building skills along with experience supporting enterprise SaaS products, ideally within WMS, TMS, or logistics environments. You proactively identify risks, solve problems, and guide customers through adoption, optimization, and long‑term success. What a day in the life looks like: Build strong relationships with supply chain, warehouse, or transportation customers and understand their key operational challenges. Serve as the main point of contact for customer leadership and manage escalations quickly and accurately. Track KPIs to guide strategy, improve adoption, and prevent issues. Deliver product walkthroughs, presentations, and business reviews for all customer levels. Partner closely with Product, Engineering, Operations, Sales, and Support to address risks and improve customer outcomes. Create and maintain Success Plans that align Infios capabilities with customer goals. Coordinate with partners and integrators involved in delivering Infios services. Participate in an on‑call rotation to support urgent issues for the 24/7 team. What you bring to the team: BS or BA in a technical, business, supply chain, or logistics field 4 or more years in Customer Success, Support, Implementation, Consulting, or Account Management Experience with enterprise SaaS, ideally in supply chain, WMS, TMS, or logistics Strong skills in communication, analysis, risk identification, and issue resolution Ability to work across teams and manage complex issues in fast‑paced environments Leadership presence and confidence working with customer executives Ability to travel up to 25 percent Preferred Experience with supply chain or logistics SaaS Familiarity with cloud infrastructure concepts Knowledge of warehouse, transportation, or distribution operations Experience using ServiceNow, Moogsoft, Datadog, or LogicMonitor Compensation Base salary: $105,000.00 USD $104,000.00 CAD Plus bonus opportunities based on experience, performance, and market factors. LI-SK1 LI-REMOTE Why join us ? At Infios , we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios , we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [email protected] Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.