Customer Success Manager

Customer Success Manager (full-time or part-time)

Know guarding operations? Help turn innovative software into everyday practice.

What makes a new tool succeed in guarding operations? Not technology alone. Supervisors and guards need to understand and trust it, and it needs to fit naturally into a busy shift and make their work easier. That is where you come in.

At Pronect, we build software for physical security operations. SAM OnSite is our voice-first, AI-supported mobile solution for guards. It lets them report naturally, receive real-time guidance aligned with site instructions and automatically register patrol activity, time and location.

Why this role matters

For security managers, SAM OnSite provides clearer oversight and more reliable operational data. For guards, it means less administration and better support while they work. The product is innovative, but its value becomes real only when people use it confidently and consistently.

We are looking for a Customer Success Manager who knows guarding from the inside and wants to help security teams work in a more consistent, informed way. Your job will be to connect SAM OnSite with the reality on the ground.

What you will do

You will stay close to clients from onboarding onwards, learn how their sites and teams operate and help managers, supervisors and guards make SAM OnSite part of everyday work.

One day, you might lead a remote training session for a new guard team. On another, you might review adoption with a security manager, answer functional questions or help remove a barrier to consistent use. You will occasionally visit a client site when being there in person adds value.

You will bring user feedback to our product and implementation colleagues. This is not a technical configuration role. Your strength will be understanding guarding operations and turning software into a way of working that makes sense on site.

Who we hope to meet

Most importantly, you have relevant experience in the guarding or private security industry. You may have worked as a supervisor, operations manager, account manager, trainer or in a similar role. Your understanding of the work matters more than your title. You know the pressures of daily operations and keep your advice practical.

• You understand patrols, site instructions and SOPs, reporting, shift handovers and operational supervision.
• You communicate credibly with guards and security management, support people patiently and follow up in a structured way. You enjoy helping people adopt better ways of working without losing sight of operational pressures.
• You are comfortable working with software and AI, quick to learn a SaaS product and confident helping others use it. A technical background is not required.
• Professional Dutch and English are required; other languages are an advantage.
• Experience in customer success, training, implementation or operational change is helpful, as is the confidence to take ownership while the playbook is still evolving.

What you can expect

You will work with an innovative, AI-supported product that has a visible effect on daily security operations. The role brings you into direct contact with the people who use SAM OnSite, so you will see where your work makes a difference.

Because Pronect is growing fast, you will have room to shape how we onboard, support and learn from clients. You will work closely with our product, implementation and commercial colleagues, as well as the founders. There is room to build good practice rather than simply follow a finished playbook.

Practical arrangements

We currently work on a hybrid basis: three days per week at our office in The Beacon, Antwerp, and two days remotely. This arrangement may evolve over time. Most client support is remote, with occasional travel within Belgium and, more rarely, international travel.

The role is available on either a full-time or part-time basis.

How to apply

To learn more about Pronect and SAM OnSite, visit pronect.ai. If this sounds like a role in which your guarding experience could make a real difference, send your CV and a short note to [email protected]. We welcome candidates from all backgrounds and would be pleased to hear from you.