Customer Success Manager

Success Manager

We’re looking for a proactive, relationship-driven Success Manager with a strong sales mindset to manage, retain, and grow our client partnerships.

This is not a traditional customer service role. You’ll combine client success, account management, and consultative sales, serving as a trusted partner to clients while identifying opportunities to expand accounts and strengthen long-term relationships.

What You’ll Do

• Build and maintain strong relationships with clients and key decision-makers.
• Conduct regular check-ins to understand business needs, priorities, challenges, and upcoming projects.
• Proactively identify opportunities for account growth, additional talent, services, and referrals.
• Present solutions and talent profiles based on client needs.
• Monitor account health, satisfaction, performance, and potential churn risks.
• Coordinate client and talent onboarding, expectations, feedback, and ongoing communication.
• Partner with Recruiting, Operations, and Leadership to solve challenges and support growth.
• Track client activity, opportunities, follow-ups, and key account milestones.

What We’re Looking For

• Experience in sales, account management, customer success, business development, or client relationship management.
• Strong commercial mindset and ability to turn client needs into growth opportunities.
• Excellent communication, relationship-building, negotiation, and follow-up skills.
• Proactive, organized, solution-oriented, and comfortable managing multiple accounts.
• Ability to work independently in a fast-paced, remote environment.
• Fluent or highly proficient English required.
• Experience working with U.S.-based clients is strongly preferred.

Experience in staffing, recruiting, outsourcing, professional services, architecture, engineering, construction, or other B2B services is a plus.

What Success Looks Like

• You’ll succeed by building trusted client relationships, retaining and growing accounts, identifying opportunities before clients ask for them, generating additional revenue, and proactively addressing risks while creating an excellent experience for both clients and talent.