Customer Success Manager (8-month FTC)

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your team This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing. Your mission You'll drive our customer happiness to a new, all-time high by advising and guiding a wide variety of brands. With your help, they’ll launch Frontify successfully, adopt it widely, and continually drive business value from the platform. Over time, you’ll build up trustful, strategic relationships that fuel our fast-growing business. This is a fixed term contract until end of May 2027, with an ideal start date in August or September 2026. Your responsibilities Guide new customers through onboarding and deliver tailored training to maximize product value. Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates. Be the go-to contact for customer questions and issues, ensuring timely, high-quality support. Monitor product usage to spot trends, address underutilization, and drive deeper adoption. Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention. Partner with customers to align Frontify’s capabilities with their evolving business goals. Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience. Your story You’re comfortable working in a hybrid format, with the ability to come to our St. Gallen office twice per week. You bring 3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS. You’re skilled at onboarding and naturally drive product adoption, engagement, and satisfaction. You’re familiar with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate. You’re a strong communicator and relationship-builder, both internally and externally. You’re confident in tech and enjoy finding smart ways to automate where it counts. People describe you as authentic, motivated, and accountable. You have C1+ (full professional) proficiency in English and French. We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply. Why join us? - Thrive with the tools and support to shape your future at Frontify. - Be part of a product that connects brands and people with a human touch. - Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas. - Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you! What we offer - A minimum of 25 days annual leave per year - Parental, family care, and bereavement leave - Daily sickness benefits and accident insurance - Paid educational and wellbeing days off - Wellbeing, learning and development, and commuter allowance - Home office setup budget - Pension fund: contributions paid 60% by us and 40% by you - Access to exclusive perks and discounts from hundreds of top brands - Workation: Work from inspiring locations around the world for up to 45 days per year! - Invite to our summer company meet-up Important to us Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future. We’re committed to an inclusive hiring experience. If you need any support or adjustments during the recruitment process, please contact [email protected] or let your talent partner know when scheduling. Any information shared will be treated confidentially. Next steps If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you. This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next. We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.