Customer Success Manager - APAC

Description About Solidus Labs At Solidus, we believe digital assets offer an opportunity to transform finance and make it more inclusive, transparent, and efficient. Our team uses over 20 years of experience developing Wall Street-grade FinTech to build crypto-native market surveillance and compliance infrastructure. Digital asset firms globally use our products to detect, investigate, and report compliance threats, trade manipulation, and fraud in order to protect investors, provide transparency, apply for licensing, and comply with regulation. Our work is key to promoting institutional adoption of digital assets and growing the ecosystem. Role Overview As a Customer Success Manager for APAC, you will partner with some of the region’s most innovative exchanges, brokers, fintechs, banks, and digital asset firms. You will serve as a strategic advisor to customers, helping them strengthen their compliance programs, maximize the value of their investment in Solidus Labs, and navigate an evolving regulatory landscape. This role combines sales, consulting, relationship management, and industry expertise. You will work closely with compliance, surveillance, risk, operations, and executive stakeholders while collaborating internally with Product, Engineering, Sales, and Support teams to drive customer outcomes and long-term growth. Responsibilities Key Responsibilities: Strategic Advisory: Build trusted relationships with APAC executives and compliance leaders, aligning Solidus Labs' solutions with their regulatory goals and industry best practices. Adoption & Buissnes Value: Drive product onboarding, configuration, and daily usage, monitoring account health and KPIs to ensure clients maximize their ROI. Retention & Growth : Lead success planning and EBRs to secure renewals, while identifying upsell and cross-sell opportunities in collaboration with Sales. Customer Advocacy : Act as the voice of the customer internally, partnering with Product and Engineering to influence the roadmap and resolve escalations. Industry Leadership : Stay ahead of digital asset, AML, and regulatory trends, representing the company at industry events and guiding clients through emerging risks. Requirements What We’re Looking For Experience 5+ years of experience in Customer Success, Account Management, Consulting, Client Services, or a related customer-facing role. Experience supporting enterprise SaaS, RegTech, FinTech, capital markets, or digital asset clients is highly preferred. Proven track record of driving customer adoption, retention, and growth within strategic accounts. Domain Knowledge Must have: strong understanding of financial markets, trading workflows, market participants, and the trade lifecycle. Nice to have: familiarity with market surveillance, transaction monitoring, AML, fraud detection, compliance operations, or risk management is highly desirable. Interest in digital assets, blockchain technology, and the evolving regulatory landscape. Skills Strong consultative, analytical, and problem-solving abilities. Ability to translate technical and compliance concepts into business outcomes. Excellent communication and stakeholder management skills, including executive-level engagement. Comfortable working with data to identify trends, risks, and opportunities. Highly collaborative, proactive, and adaptable in a fast-paced environment. Language Must have professional fluency in both English and Mandarin, with the ability to engage customers across the APAC region. Location Hong Kong (Remote) Some regional travel is expected to support customers, industry events, and strategic engagements across APAC.