Customer Success Manager, APAC (Remote – Korea)

Our client is a global technology company specialising in blockchain intelligence and compliance solutions. As part of its continued expansion in Asia, the company is seeking a Customer Success Manager to support and grow relationships with clients across Korea and the broader APAC region.

Responsibilities:

• Act as the primary point of contact for customers across Korea and APAC
• Build and maintain long-term relationships with financial institutions, crypto exchanges, and government regulatories
• Manage the end-to-end customer lifecycle, including onboarding, training, adoption, and ongoing support
• Conduct product demonstrations, workshops, and corporate training sessions
• Drive customer retention, renewals, upselling, and cross-selling initiatives
• Coordinate with technical support and product teams to resolve client issues and ensure a seamless customer experience
• Represent the company at industry conferences, business events, and client meetings

Our Ideal Candidate:

• 5+ years of experience in Customer Success, Account Management, Relationship Management, or a similar client-facing role within cryptocurrency, blockchain, digital assets, fintech, compliance technology, or financial crime solutions
• Strong commercial mindset with experience in revenue generation
• Professional proficiency in Korean and English is required as the role regularly communicates with customers, regulators, and stakeholders across Korea and the APAC region
• Comfortable with business travel within Korea and occasionally across the region

Why Join?

• Opportunity to join a market-leading blockchain intelligence company at an exciting stage of growth
• Work with leading banks, crypto exchanges, and regulators globally
• Fully remote working environment with flexibility and autonomy
• International, highly collaborative culture with global exposure

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