Customer Success Manager - Bogota

Customer Success Manager - Bogota Join us at Ringover – where customer experience meets innovation. We're on the lookout for a proactive and people-centric Customer Success Manager to join our team. If you're passionate about building strong client relationships, driving value, and shaping exceptional onboarding experiences, we want to hear from you! What You’ll Be Doing As a Customer Success Manager, your mission is to empower our clients, guide them through success, and help them thrive with Ringover. Your key responsibilities will include: Delivering a world-class onboarding experience : Ensure new clients feel welcomed, informed, and excited by helping them hit the ground running from day one. Boosting customer loyalty : Build lasting relationships that reduce churn and drive client satisfaction. Driving revenue growth : Identify upsell and cross-sell opportunities in collaboration with our Account Managers to increase monthly recurring revenue (MRR). Championing the customer voice : Use feedback and satisfaction metrics to enhance the customer journey and experience. Providing hands-on support : Conduct tailored training sessions, lead needs assessments, and assist clients through transitions and change management. Improving the user experience : Spot friction points and recommend actionable solutions to optimize platform usage. Solving problems collaboratively : Address client issues with speed and care while coordinating with cross-functional teams. Turning clients into advocates : Inspire customers to become enthusiastic champions of Ringover. Influencing product evolution : Communicate customer insights and help shape future product developments. Managing key success touchpoints : From client training and business reviews to ticket tracking, you’ll own the relationship. What You Bring to the Table 1–2 years of experience in a customer success, account management, or client-facing role. Proactive mindset : You take initiative and seek out solutions without waiting to be asked. Excellent interpersonal skills : You’re diplomatic, persuasive, and always positive. Customer-first approach : You listen deeply and respond thoughtfully with tailored solutions. Analytical & tech-savvy : Comfortable with data, CRMs, video conferencing tools, and digital platforms. Detail-oriented & persistent : You follow up rigorously and manage projects with precision. Highly adaptable : Whether dealing with clients or internal teams, you know how to adjust your approach. Organized & versatile : Able to juggle tasks and priorities in a fast-paced environment. Bilingual a plus : Proficiency in English is required; Spanish is a strong asset. Ringover is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, age, sexual orientation, disability, or background. Department Care & Ops Locations Bogota Remote status Fully Remote Employment type Contract About Ringover Ringover Group is a SaaS software publisher and European telecom operator since 2005. Our vision: To revolutionize the business phone system and transform it into a modern and easy-to-use productivity tool. This idea is the foundation behind Ringover, a powerful 100% Cloud communication solution integrating telephony, video conferencing, instant chat and group messaging platform with a global presence. The key: end-to-end technological mastery, a simple and user-friendly interface that is fully integrated to other leading business tools, providing efficient performance insight thanks to statistics and supervision tools. Rapidly scaling in growth and adopted by over 10,000 businesses, Ringover has a mission to become THE leading European cloud telephony provider, primed for rapid international growth and we are proud to confirm that we are on track across our global markets. Outbound sales is a driver for any business and at Ringover, we have some ambitious targets to achieve in 2025 and beyond within the UK market. Working closely with the UK country manager, your mission, should you choose to accept it, will be to focus on expanding Ringover’s presence in the UK market by building a strong pipeline of qualified prospects, where Ringover adds value to their business.