Customer Success Manager (Digital Health, SaaS)

Location: Aarhus, Denmark (Remote/Hybrid)

Job Type: Full-time

Department: Customer Growth & Clinical Operations

We are looking for a proactive, relationship-driven Customer Success Manager (Digital Health / SaaS) based in Aarhus, Denmark.

In this role, you will be the trusted advisor and dedicated success partner for healthcare practices, medical clinics, and care teams adopting 4MD’s SaaS platform. You will guide clinic owners and clinicians through onboarding, train medical staff on using our AI scribing and workflow tools, drive product engagement, and ensure high customer retention across our European and international client base.

Key Responsibilities 🎯

• 🚀 Seamless Onboarding: Lead end-to-end client onboarding and deployment for new medical practices, customizing workflow setups to match their clinical routines.

• 🎓 Clinical Training & Enablement: Deliver engaging online or on-site training sessions for doctors, nurses, and practice managers to maximize adoption of 4MD’s AI tools and SaaS platform.

• 📈 Retention & Growth: Monitor platform usage metrics (DAU/MAU, feature adoption, churn risk), conduct Quarterly Business Reviews (QBRs), and proactively address account risks.

• 🗣️ Voice of the Customer: Collect structured feedback from clinicians and feed insights directly to our product and engineering teams to shape our digital health roadmap.

• 🤝 Relationship Management: Build long-term, high-trust partnerships with practice owners and clinical directors, turning users into brand advocates.

What We Are Looking For 🔍

• 💻 Experience: 3+ years of experience as a Customer Success Manager, Account Manager, or Implementation Specialist within B2B SaaS (HealthTech or MedTech experience is a major plus!).

• 🏥 Healthcare Domain Comfort: Familiarity with clinical workflows, EHR software, or medical practice management.

• 🗣️ Languages: Fluent/native proficiency in English. Proficiency in Danish or another Nordic language is an advantage.

• 🧠 Tech Savvy & Empathetic: High emotional intelligence, capable of teaching busy physicians and practice staff how to easily adopt new technology.

• 🇩🇰 Location: Must be based in or near Aarhus, Denmark with legal right to work in Denmark.

Why Join 4MD? 💎

• Growth Without the Bureaucracy: We promote based on impact, move fast, and trust you with direct ownership from day one. Your career trajectory is driven by outcomes, not tenure.

• AI Engineered into Our DNA: We don't just use AI as a buzzword—it powers our core clinical platforms. You will work alongside cutting-edge LLMs and ambient intelligence systems redefining modern healthcare workflows.

• Masterclass Team & Mentorship: Collaborate with seasoned HealthTech operators, former founders, and technical leaders who have scaled software before and are driven to set the new industry standard.

• Culture Built on Autonomy: Expect honest feedback, continuous coaching, and the freedom to experiment. We actively invest in your professional growth because your development powers our platform.

• Work with Real-World Purpose: Your daily efforts directly remove administrative burnout for physicians, helping clinicians spend less time behind screens and more time saving lives.

• Premium Tech & Workspace: Get set up for success with top-tier hardware, high-spec workstation gear, and full home-office support.

How to Apply 📩

Send your CV and a brief note about your experience with SaaS onboarding or HealthTech to [email protected] or click Easy Apply!