Customer Success Manager (Enterprise)

Location: United States (remote) Work Model: Fully remote Industry: AI / Sales Software Compensation: $110K-$130K base, $120K-$145K OTE, plus equity About the Company Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The culture is type A, outgoing, social, and resilient. The Opportunity This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one. Responsibilities Own enterprise customer success as the first post-sales hire Set the standard and build the foundation for the customer success function Drive retention, adoption, and strong outcomes for enterprise customers Operate as an individual contributor with a team built around you over time Help define processes and best practices from the ground up Requirements 2-5 years of customer success experience at a high-growth, well-respected startup Enterprise customer success experience, specifically from a startup environment Track record as one of the earliest customer success hires at a previous company Likeable, personable, and easy to work with