Customer Success Manager – Health Sciences Education Technology

Location: Remote/Hybrid (Canada)

Salary: $60,000 - 70,000 CAD per year

At Fenix Alma Solutions Inc., we're transforming how health sciences education is delivered through VidaNovaVLE®, our next-generation virtual learning environment built specifically for health sciences education and powered by Moodle.

While Moodle provides the proven LMS foundation, we've built an extensive ecosystem of capabilities on top of it, including curriculum management, competency-based education, assessments, evaluations, clinical scheduling, accreditation management, learner portfolios, advanced reporting, and much more.

Over the past two years, we've experienced exceptional growth, partnering with leading health sciences programs across Canada and the United States. Our momentum continues to accelerate through new institutional partnerships, customer referrals, and long-term strategic relationships. As our customer community continues to grow, delivering an exceptional customer experience is more important than ever.

That's where you come in.

We're looking for a high-energy, relationship-focused Customer Success Manager who is passionate about health sciences education and enjoys helping institutions succeed. This is not a traditional customer support role. You'll become a trusted advisor to our partners, helping them implement best practices, solve complex challenges, and strategically leverage VidaNovaVLE® to support their unique educational models and institutional goals.

You'll work directly with academic leaders, faculty, curriculum teams, assessment offices, educational technology professionals, and institutional administrators, helping shape the future of health sciences education while playing a key role in the continued growth of one of the industry's most innovative companies.

If you're excited about making a real impact, building lasting relationships, and helping redefine educational technology for health professions education, we'd love to hear from you.

Please read carefully before applying.

To be considered, applicants must have:

• A minimum of three (3) years of professional experience working within a health sciences education program and/or supporting or training users on health sciences education software.
• Experience working with Learning Management Systems (LMS). Experience with Moodle is considered a significant asset.

Strong preference will be given to candidates with experience supporting undergraduate or postgraduate medical education (UGME/PGME) programs. Experience supporting other professional health sciences programs, including physician assistant, physical therapy, occupational therapy, nursing, pharmacy, dentistry, veterinary medicine, or public health, is also highly valued.

Applications that do not clearly demonstrate the required health sciences education experience will not be considered.

• Serve as the primary strategic advisor for a portfolio of health sciences education partners.
• Build trusted relationships with academic leaders, curriculum offices, assessment teams, educational technology professionals, faculty, and institutional administrators.
• Advise partners on best practices, strategic implementation approaches, and innovative solutions tailored to their unique educational models and workflows.
• Help institutions optimize curriculum management, competency-based education, assessments, evaluations, clinical scheduling, accreditation processes, and reporting.
• Guide customers through onboarding, adoption, expansion, and long-term success.
• Proactively identify opportunities to increase adoption, engagement, and customer satisfaction.
• Collaborate closely with our Product, Development, Training, and Implementation teams to ensure customer needs continue to shape the evolution of VidaNovaVLE®.
• Translate customer feedback into actionable product recommendations.
• Become a trusted subject matter expert and advocate within the health sciences education community.

• Minimum three (3) years of professional experience working within health sciences education and/or training users on health sciences education software.
• Experience working with Learning Management Systems (LMS).
• Excellent communication, presentation, and relationship-building skills.
• Strong understanding of educational workflows within higher education.
• Ability to manage multiple institutional relationships simultaneously.
• Highly organized, proactive, and comfortable working independently in a remote environment.
• Passion for delivering exceptional customer experiences.
  

• Experience working with Moodle.
• Experience supporting undergraduate or postgraduate medical education.
• Experience supporting competency-based education (CBME/CBE), curriculum management, assessment, accreditation, or clinical education workflows.
• Experience implementing or supporting enterprise software within higher education.
• Experience presenting to institutional leadership and facilitating strategic planning discussions.
  

• Help shape the future of health sciences education technology.
• Join one of the fastest-growing companies in the industry.
• Work with leading universities and health sciences programs across Canada and the United States.
• Be part of a collaborative, experienced, and passionate team that values innovation, partnership, and continuous improvement.
• Influence product direction through direct collaboration with our Product and Development teams.
• Enjoy the flexibility of working remotely from anywhere in Canada.
• Grow your career while making a meaningful impact on the education of future healthcare professionals.
  

If you're passionate about health sciences education, enjoy building long-term partnerships, and want to help institutions transform the way they educate tomorrow's healthcare professionals, we'd love to hear from you at [email protected].

Please note: During the application process, you'll be asked to describe your health sciences education experience. Applications that do not clearly demonstrate the required minimum experience will not be considered.