About the Role
We're looking for a Customer Success Manager to own broadcaster relationships across Latin America. You'll be the main point of contact for our clients in the region — managing onboarding, providing hands-on support, ensuring ongoing success, and identifying new business opportunities.
Responsibilities
Build and maintain strong relationships with broadcaster clients across LATAM
Lead client onboarding and manage day-to-day client support
Troubleshoot issues and coordinate solutions with internal teams
Drive product adoption, retention, and client satisfaction
Identify upsell and business development opportunities
Act as the voice of the customer, collaborating with Product and R&D
Requirements
2–4 years of experience in Customer Success, Account Management, or client support
Background in ad-tech, broadcasting, or digital media – a strong advantage
Hands-on approach with the ability to support clients and resolve issues
Fluent Spanish and English (Portuguese – a plus)
Familiarity with the LATAM broadcast/media market – an advantage
Business-oriented with excellent communication skills
Independent, proactive, and comfortable working remotely
Reside in Latin America
What We Offer
Fully remote position
Key role with real impact in a fast-growing ad-tech startup
Opportunity to work with leading broadcasters across the region
To apply: Send your CV to asi.tishler@inthegame.io